About Company
Zanzibar Island Safaris is a premier tour operator dedicated to providing unforgettable experiences across Zanzibar’s stunning landscapes and historical sites, including the breathtaking Nakupenda Sandbank. With a strong commitment to sustainable tourism and exceptional customer service, we connect travelers with the natural beauty and rich culture of the Spice Island. Our team is passionate about creating seamless adventures, from thrilling excursions to serene beachfront getaways, ensuring every guest leaves with cherished memories. We pride ourselves on our local expertise, personalized itineraries, and a welcoming atmosphere that reflects the warmth of Zanzibar. Join us in making dreams a reality for visitors from around the globe.
Job Description
Are you a master of first impressions with a knack for seamless communication? Zanzibar Island Safaris is seeking a diligent and customer-focused Telephone Switchboard Attendant to join our vibrant team. This pivotal role is the voice of our company, the first point of contact for our valued clients, partners, and internal staff. Operating from our central office in Stone Town, you will be instrumental in managing all incoming and outgoing calls, ensuring efficient routing, and providing essential information about our tours, bookings, and services, especially those related to experiences like the Nakupenda Sandbank.
We understand the importance of work-life balance, which is why we are offering flexible schedules for this position. This role is ideal for an individual who thrives in a dynamic environment, possesses exceptional organizational skills, and is dedicated to delivering outstanding customer service. You will be responsible for maintaining an organized and welcoming communication hub, handling inquiries with professionalism and a friendly demeanor, and supporting the smooth operation of our busy tourism enterprise. This role demands excellent communication, a keen ear for detail, and the ability to maintain composure during peak times. You will be a crucial link, ensuring that every inquiry, whether from a potential guest eager to explore Zanzibar or a team member coordinating logistics, is handled with efficiency and warmth. If you’re passionate about connecting people, possess a calm and composed attitude under pressure, and are eager to contribute to a team that creates magical Zanzibar experiences, we encourage you to apply. This is more than just answering phones; it’s about being the gateway to adventure and ensuring every caller feels heard, valued, and well-informed, setting the tone for their unforgettable journey with us.
Key Responsibilities
- Operate a multi-line telephone switchboard to answer, screen, and forward calls promptly and courteously.
- Provide accurate information to callers regarding company services, tour packages, booking procedures, and general inquiries.
- Route calls to the appropriate department or individual, ensuring seamless internal communication.
- Take messages accurately and relay them to the intended recipients in a timely manner.
- Maintain an organized and updated directory of staff, departments, and frequently requested information.
- Assist with basic administrative tasks such as data entry, scheduling appointments, and managing correspondence as needed.
- Handle customer complaints or difficult callers with patience, professionalism, and a problem-solving attitude.
- Monitor and manage communication channels, including email inquiries, when the switchboard is less active.
- Ensure the reception area is tidy and welcoming, if combining with front desk duties, reflecting our brand's hospitality.
- Collaborate with other team members to ensure a cohesive and efficient operational flow, supporting tour coordination and guest services.
Required Skills
- Proven experience operating a multi-line telephone system or switchboard.
- Exceptional verbal communication and interpersonal skills.
- Strong active listening skills and clear, articulate speaking voice.
- Proficiency in English; knowledge of Swahili is highly advantageous.
- Excellent organizational skills and meticulous attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Customer service-oriented mindset with a polite and professional demeanor.
- Basic computer literacy (e.g., email, word processing, spreadsheet applications).
Preferred Qualifications
- Previous experience in the hospitality, tourism, or travel industry, especially in a customer-facing role.
- Ability to speak additional languages (e.g., German, French, Italian) due to our diverse international clientele.
- Familiarity with CRM systems, booking software, or reservation platforms.
- High school diploma or equivalent; further education in hospitality or communications is a plus.
Perks & Benefits
- Competitive salary package with flexible scheduling options to support work-life balance.
- Opportunity to work in the vibrant and beautiful environment of Zanzibar, contributing to its tourism sector.
- Employee discounts on various Zanzibar Island Safaris tours and excursions, including trips to Nakupenda Sandbank.
- Training and professional development opportunities to enhance your career.
- A supportive and collaborative team culture where your contributions are valued.
- Contribution to a company passionate about showcasing Zanzibar's wonders and creating memorable experiences.
How to Apply
Eager to be the welcoming voice of Zanzibar Island Safaris? We invite qualified candidates to submit their application by clicking the link below. Please ensure your comprehensive CV and a compelling cover letter detailing your relevant experience and why you are the ideal candidate for this flexible role are attached. We look forward to hearing from you and potentially welcoming you to our team!