About Company
Imagine a dynamic environment where your enthusiasm for connecting people with unforgettable experiences truly shines. At Career.zycto, we are at the forefront of creating vibrant events and memorable journeys, passionately believing in the power of shared moments. We are seeking individuals who are not just selling tickets, but curating gateways to excitement, culture, and adventure. Join a team that values your drive, offers real growth opportunities, and celebrates every successful interaction. If you’re a Ticket Sales Officer eager to make a tangible impact and thrive in a supportive, fast-paced setting, Career.zycto offers the perfect stage for your talents.
Job Description
Career.zycto is on the lookout for an enthusiastic and customer-focused Ticket Sales Officer to join our vibrant team in Quatre Bornes. If you possess a natural flair for sales, a passion for delivering exceptional service, and thrive in a dynamic, flexible environment, we want to hear from you! This role offers the unique opportunity to be the face of our exciting ventures, connecting our diverse clientele with a range of events, attractions, and experiences. We understand that life isn’t always 9 to 5, and our flexible hours model is designed to accommodate various schedules while ensuring our customers always receive top-notch service.
As a Ticket Sales Officer, you will be instrumental in driving ticket sales for various upcoming events, from cultural festivals and concerts to sporting events and local attractions. Your primary responsibility will be to engage potential customers, both in-person and through digital channels, providing comprehensive information about our offerings and guiding them through the purchasing process. This isn’t just about transactions; it’s about creating excitement, answering questions with expertise, and ensuring every customer interaction is positive and memorable. You will be a key ambassador for Career.zycto, embodying our commitment to quality and customer satisfaction.
You’ll be working in a lively, fast-paced atmosphere, often interacting with a diverse group of people. The ideal candidate will be a proactive problem-solver, capable of handling inquiries efficiently and professionally, and comfortable working towards achievable sales targets. We are dedicated to your success, providing ongoing training and support to ensure you are well-equipped to excel. This role demands excellent communication skills, a keen eye for detail when processing transactions, and the ability to maintain composure during peak periods. Join us and play a pivotal role in bringing joy and unique experiences to the community of Quatre Bornes and beyond.
Key Responsibilities
- Engage actively with customers to promote and sell tickets for various events and attractions.
- Process ticket sales transactions accurately and efficiently using point-of-sale (POS) systems.
- Provide detailed information about events, seating arrangements, pricing structures, and special offers.
- Handle customer inquiries, resolve issues, and provide exceptional customer service to enhance satisfaction.
- Maintain accurate records of all sales, customer interactions, and inventory.
- Contribute consistently to achieving individual and team sales targets and goals.
- Collaborate with the marketing team to understand and effectively communicate promotional campaigns.
- Adhere strictly to company policies and procedures regarding cash handling, data security, and customer privacy.
- Assist with the setup and dismantling of sales booths or points of sale when required for specific events or locations.
Required Skills
- Proven experience in sales or a customer service role, preferably within a ticketing or retail environment.
- Exceptional verbal communication and interpersonal skills.
- Proficiency in using POS systems and basic computer applications.
- Ability to work flexible hours, which may include evenings, weekends, and public holidays.
- Strong organizational skills and meticulous attention to detail.
- Ability to handle cash and process transactions with accuracy and integrity.
- A customer-centric approach with a friendly, professional, and empathetic demeanor.
Preferred Qualifications
- Previous experience within the events, entertainment, or tourism industry.
- Fluency in French and/or other local languages (e.g., Mauritian Creole, Hindi) in addition to English.
- Experience with customer relationship management (CRM) software.
- A genuine passion for events, arts, culture, or sports.
- Possession of a valid driving license (if required for travel to different sales points).
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Flexible working hours designed to support a healthy work-life balance.
- Ample opportunities for career growth and continuous professional development.
- Exclusive employee discounts on event tickets and company offerings.
- A vibrant, dynamic, and supportive team environment.
- Comprehensive training programs to enhance your skills and knowledge.
- Access to health and wellness initiatives.
How to Apply
Ready to embark on an exciting journey with Career.zycto? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your sales experience and customer service skills. We look forward to reviewing your application!
