About Company
Médecins Sans Frontières (MSF), known internationally as Doctors Without Borders, is an independent humanitarian organization that provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. Our teams are made up of tens of thousands of health professionals, logistics and administrative staff – bound together by our charter. Our actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. In Mozambique, and specifically in the Cabo Delgado Province, MSF plays a critical role in delivering life-saving medical care and humanitarian assistance to vulnerable communities amidst ongoing challenges. We are committed to alleviating suffering and providing a beacon of hope where it is most needed, ensuring that medical care reaches those who are most affected and marginalized. Joining MSF means becoming part of a global movement dedicated to making a tangible difference in the lives of those most in need.
Job Description
Are you a highly organized individual with a keen eye for detail and a passion for supporting humanitarian efforts? Médecins Sans Frontières (MSF) is seeking a dedicated Ticketing Assistant to join our dynamic team in Nangade, Cabo Delgado Province. This crucial part-time role, offering flexible hours, is designed to support the seamless travel and logistics for our staff and volunteers working on the front lines of humanitarian aid. As a Ticketing Assistant, you will be instrumental in ensuring that our medical and support teams can move efficiently and safely, enabling them to deliver critical services to communities in need. You will be responsible for managing all aspects of travel arrangements, from booking flights and ground transportation to handling changes and cancellations, all while adhering to MSF’s stringent travel policies and budget guidelines. This position requires someone who can work autonomously, prioritize tasks effectively, and maintain clear communication with various stakeholders, including travel agencies, MSF staff, and local partners. Your contribution will directly impact our ability to operate effectively and save lives in challenging environments. We value flexibility and offer a work schedule that can accommodate personal commitments while ensuring our operational needs are met. If you thrive in a supportive yet fast-paced environment and are eager to make a tangible difference, we encourage you to apply and help us continue our vital work.
Key Responsibilities
- Coordinate and book flights, road transport, and other travel arrangements for MSF staff and visitors, adhering to organizational travel policies and budget limits.
- Manage and process travel requests, including modifications, cancellations, and rebooking, efficiently and accurately.
- Liaise directly with travel agencies, airlines, and local transport providers to secure the best routes and rates for domestic and international travel.
- Prepare and issue comprehensive travel documents, including tickets, boarding passes, detailed itineraries, and provide visa support letters when required.
- Maintain accurate and up-to-date records of all travel bookings, expenditures, and staff travel profiles in the designated systems.
- Provide timely travel-related information and support to staff, including travel advisories, security updates, and emergency contacts.
- Assist in the reconciliation of travel expenses and invoices with the finance department to ensure proper accounting and budget control.
- Ensure compliance with safety and security protocols related to staff movement within the region and beyond.
Required Skills
- Proven experience in an administrative or travel coordination role, preferably within an NGO or similar organization (minimum 1 year).
- Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
- High level of accuracy and meticulous attention to detail in booking, record-keeping, and document preparation.
- Strong communication and interpersonal skills, both written and verbal, in Portuguese and English are essential.
- Proficiency in using booking systems, Microsoft Office Suite (Word, Excel, Outlook), and general office software.
- Ability to work independently with minimal supervision and also effectively as part of a diverse, multicultural team.
- Demonstrated problem-solving attitude and ability to handle last-minute changes or emergencies effectively and calmly.
- Capacity to work under pressure in a challenging and dynamic humanitarian environment.
Preferred Qualifications
- Previous experience working in the humanitarian sector or for an international NGO in a similar capacity.
- Familiarity with local travel routes, customs, and transport providers in Cabo Delgado Province, Mozambique.
- Knowledge of global travel regulations and visa application processes for various nationalities.
- Experience with travel management software or enterprise resource planning (ERP) systems is a plus.
- Ability to communicate in local languages of Cabo Delgado (e.g., Macua, Mwani, Kimwani) is a strong asset.
Perks & Benefits
- Meaningful work contributing directly to life-saving humanitarian efforts and making a tangible impact.
- Flexible working hours to support work-life balance and personal commitments.
- Comprehensive medical insurance coverage for employees.
- Opportunities for continuous professional development and training within a global organization.
- A supportive, diverse, and multicultural work environment with dedicated colleagues.
- Local contract with a competitive remuneration package aligned with NGO standards.
- Access to MSF's extensive global network and resources, fostering learning and collaboration.
How to Apply
To apply for this vital role, please submit your application through our official career portal. Click on the application link below to proceed.