About Company
Join us at Career.zycto, where every journey begins with a friendly face and efficient service. We are dedicated to connecting communities and ensuring smooth, reliable public transport experiences across Liverpool. For a Ticketing Clerk, this means being the welcoming front line, a crucial point of contact for thousands daily. Here, your precision in handling transactions and warm approach to customer service are deeply valued, directly contributing to the city’s pulse. We champion a supportive work environment, offering comprehensive training and opportunities for growth within a vital service sector. Start your rewarding career with a team that values your dedication to public convenience.
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Job Description
Are you a highly organised individual with a passion for exceptional customer service? Career.zycto is seeking a dedicated and enthusiastic Ticketing Clerk to join our vibrant public transport team in Dingle, Liverpool. This is an exciting opportunity to play a pivotal role in keeping our city moving, acting as the first point of contact for thousands of daily commuters and visitors. As a Ticketing Clerk, you will be the face of our public transport service, responsible for providing a seamless and positive experience for all passengers.
Your primary duties will revolve around the efficient processing of ticket sales, handling various payment methods including cash and card transactions, and accurately issuing tickets and passes. Beyond transactions, you will be a crucial source of information, guiding passengers on routes, schedules, fares, and connections throughout the Liverpool network. Excellent communication skills are paramount as you will be expected to assist with enquiries, resolve minor issues, and provide helpful, friendly advice to ensure every passenger’s journey is as smooth as possible. We pride ourselves on reliability and customer satisfaction, and your contribution will be essential in upholding these standards.
This role demands meticulous attention to detail, especially when handling financial transactions and managing ticket inventory. You will be expected to maintain a clean, tidy, and organised workstation, adhering strictly to company policies and health and safety regulations. While prior experience in a similar role is beneficial, we are keen to hear from individuals with a strong customer service background and a proactive, problem-solving attitude. Comprehensive training will be provided to ensure you are fully equipped with the knowledge and tools needed to excel in this dynamic environment. If you thrive in a fast-paced setting, enjoy interacting with the public, and are looking for a stable career within an essential service, we encourage you to apply and become a valued member of the Career.zycto team.
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Key Responsibilities
- Process ticket and pass sales accurately and efficiently using designated ticketing systems.
- Handle cash, card, and other payment methods, ensuring strict adherence to cash handling procedures and reconciliation.
- Provide clear, accurate, and timely information to passengers regarding routes, timetables, fares, and travel conditions.
- Assist passengers with general enquiries, journey planning, and provide guidance on public transport services.
- Resolve customer service issues and complaints professionally and empathetically, escalating complex matters when necessary.
- Maintain a clean, organised, and safe work environment at the ticket counter/station.
- Adhere strictly to all company policies, procedures, and relevant health and safety regulations.
- Report any equipment malfunctions, security concerns, or unusual incidents to the appropriate supervisor.
- Contribute to a positive team environment, collaborating with colleagues to ensure smooth operations.
Required Skills
- Proven experience in a customer service-oriented role.
- Excellent numerical proficiency and experience with cash handling and reconciliation.
- Strong verbal communication skills with the ability to convey information clearly and concisely.
- Exceptional attention to detail and accuracy in all tasks.
- Ability to work effectively under pressure in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- Basic computer literacy for operating ticketing systems and other relevant software.
- A friendly, approachable, and professional demeanor.
Preferred Qualifications
- Previous experience as a Ticketing Clerk or in a similar public-facing role.
- Familiarity with public transport networks and ticketing systems.
- Knowledge of the local Liverpool area and key destinations.
Perks & Benefits
- Competitive salary package with opportunities for overtime.
- Comprehensive paid training and ongoing professional development.
- Generous holiday allowance.
- Company pension scheme.
- Employee travel benefits/discounts.
- Supportive team environment and a culture that values service excellence.
- Opportunities for career progression within a vital service industry.
How to Apply
If you are passionate about customer service and ready to contribute to Liverpool’s public transport network, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
