About Company
ZUPCO (Zimbabwe United Passenger Company) is a cornerstone of Zimbabwe’s public transportation network, dedicated to providing safe, reliable, and affordable bus services to millions of citizens across the nation. With a rich history spanning decades, ZUPCO has evolved into a vital artery, connecting communities from urban centers to rural areas, facilitating commerce, and enabling daily commutes for students, workers, and travelers alike. We operate an extensive fleet of buses, minibusses, and conventional buses, ensuring comprehensive coverage and accessibility for all Zimbabweans. Our commitment to passenger safety is paramount, upheld through rigorous maintenance schedules, driver training, and adherence to national transport regulations. As a parastatal organization, our mission extends beyond mere transport; we are deeply embedded in the social and economic fabric of Zimbabwe, constantly striving to improve accessibility, contribute to national development, and uphold our legacy as the most trusted name in public transport. Join our dedicated team and be part of an organization that prides itself on moving Zimbabwe forward, one journey at a time.
Job Description
We are seeking a highly motivated, empathetic, and customer-focused Ticketing Officer to join our dynamic team in Redcliff, Midlands Province. As a Ticketing Officer, you will be one of the primary front-line ambassadors of ZUPCO, playing a crucial role in ensuring a seamless, efficient, and positive experience for our valued passengers. This position demands exceptional interpersonal skills, meticulous attention to detail, and the ability to maintain composure and work efficiently in a potentially fast-paced and high-volume environment. Your core responsibilities will involve the accurate and timely management of passenger bookings, issuing tickets for various routes, providing clear and concise information about our services, and handling payment transactions with precision. The ideal candidate will possess a strong, unwavering commitment to customer satisfaction, a professional demeanor, and the capability to handle inquiries and resolve minor issues independently. This is an excellent opportunity for an individual looking to contribute significantly to a vital public service and grow professionally within a large, established, and nationally recognized organization.
Key Responsibilities
- Process ticket sales accurately and efficiently using the company's designated ticketing system.
- Handle cash transactions, electronic payments, and ensure daily reconciliation of all sales.
- Provide comprehensive and accurate information to passengers regarding bus routes, schedules, fares, and available services.
- Assist passengers with booking inquiries, modifications, cancellations, and re-scheduling requests in a courteous manner.
- Address passenger concerns and resolve issues promptly, or escalate complex problems to supervisors when necessary.
- Maintain a clean, organized, and professional ticketing counter and workstation environment.
- Generate daily sales reports, transaction summaries, and other administrative documents as required by management.
- Adhere strictly to all company policies, operational procedures, and safety regulations.
- Contribute positively to a cohesive team environment and support colleagues as needed.
- Maintain up-to-date knowledge of all ZUPCO services, promotions, changes to routes, and fare adjustments.
Required Skills
- Proven experience of at least 1-2 years in a customer service or cash handling role, demonstrating reliability.
- Excellent communication and interpersonal skills, with fluency in English and at least one predominant local language (e.g., Shona or Ndebele).
- Strong numerical aptitude, ensuring accuracy in handling cash and processing transactions.
- Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel).
- Ability to work effectively under pressure, prioritize tasks, and manage multiple customer interactions simultaneously.
- High level of integrity, trustworthiness, and meticulous attention to detail.
- Demonstrated problem-solving skills and a proactive, customer-centric approach to addressing passenger needs.
Preferred Qualifications
- A certificate or diploma in Travel & Tourism, Business Administration, Front Office Operations, or a related field.
- Previous experience with computerized ticketing software or reservation systems.
- Prior experience specifically within the public transport, aviation, or hospitality industry.
- Ability to communicate effectively in additional local Zimbabwean languages.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for continuous professional development and training.
- Access to a comprehensive health benefits package (details provided upon offer).
- Generous paid time off and observance of public holidays.
- A stable and supportive work environment within a reputable national organization.
- The opportunity to contribute significantly to a vital public service that impacts communities nationwide.
How to Apply
Interested candidates who meet the above criteria are encouraged to click on the application link below to submit their comprehensive CV and a compelling cover letter. Please ensure your application clearly highlights your relevant experience, skills, and why you are a great fit for the ZUPCO team. Only shortlisted candidates will be contacted for an interview.