About Company
Nestled in the vibrant heart of Toronto’s Little Italy, The Roastery Coffee House is more than just a café – it’s a community hub dedicated to the art and science of exceptional coffee. For years, we’ve been delighting patrons with meticulously roasted beans, expertly crafted beverages, and a warm, inviting atmosphere that feels like a second home. Our passion extends beyond the cup; we’re committed to fostering a culture of learning, growth, and unparalleled customer service. We believe in nurturing talent from the ground up, providing comprehensive training and development opportunities for individuals eager to dive into the exciting world of specialty coffee. Join our diverse and dynamic team, where your growth is our priority, and every day brings new opportunities to learn, create, and connect.
Job Description
Are you passionate about coffee, eager to learn, and looking for an opportunity to kickstart your career in the dynamic hospitality industry? The Roastery Coffee House is excited to launch a comprehensive Training Program for Trainees, offering flexible hours to accommodate your schedule. This entry-level position is designed for individuals with little to no prior experience, providing hands-on training and mentorship in all facets of coffee shop operations.
As a Training Program Trainee, you will embark on an immersive journey through the world of specialty coffee, from bean to cup. You’ll learn the intricacies of coffee preparation, master various brewing techniques, understand the nuances of customer service, and contribute to maintaining our welcoming environment. Our structured program ensures you gain practical skills in barista duties, cash handling, inventory management, and food safety protocols, all while working alongside experienced professionals who are dedicated to your success. We believe in practical, on-the-job learning supplemented by guided instruction, allowing you to develop confidence and competence at your own pace. The flexible hours are designed to support students, parents, or anyone seeking to balance work with other commitments, making this an ideal stepping stone into a rewarding career. If you’re a quick learner, possess a positive attitude, and are ready to immerse yourself in a supportive and educational setting, this is your chance to cultivate valuable skills and become a cherished member of The Roastery Coffee House family.
Key Responsibilities
- Actively participate in all training sessions and demonstrate a strong willingness to learn new skills and procedures.
- Assist experienced baristas and staff with daily operations, including preparing beverages and serving food items.
- Learn and apply best practices for coffee grinding, espresso extraction, milk steaming, and latte art techniques.
- Provide friendly, efficient, and welcoming customer service, ensuring a positive experience for all patrons.
- Operate point-of-sale (POS) systems, handle cash and electronic payments accurately, and reconcile transactions.
- Maintain cleanliness and organization of the coffee bar, seating areas, and back-of-house, adhering to health and safety standards.
- Assist with stocking inventory, receiving deliveries, and ensuring proper rotation of products.
- Follow all company policies and procedures, including those related to food handling, hygiene, and workplace safety.
- Communicate effectively with team members and supervisors, providing feedback and asking questions as needed.
- Embrace feedback and strive for continuous improvement in performance and knowledge.
Required Skills
- Eagerness to learn and a strong desire to develop new skills.
- Positive attitude and a customer-focused mindset.
- Ability to work effectively as part of a team.
- Excellent verbal communication skills.
- Reliability and punctuality for scheduled shifts.
- Ability to stand for extended periods and lift up to 25 lbs.
Preferred Qualifications
- Previous experience in a customer service role (volunteer or paid) is a plus.
- Basic understanding of coffee types and brewing methods.
- High school diploma or equivalent.
- Interest in the culinary or hospitality industry.
- Flexibility to work various shifts, including weekends and holidays.
Perks & Benefits
- Flexible scheduling to support work-life balance.
- Comprehensive on-the-job training and mentorship program.
- Opportunities for career advancement within The Roastery Coffee House.
- Complimentary coffee and beverages during shifts.
- Generous employee discount on food and merchandise.
- A supportive and friendly team environment.
- Exposure to the vibrant Little Italy community.
How to Apply
To embark on your exciting journey with The Roastery Coffee House, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our team!