About Company
Vancouver Coastal Health (VCH) is a world-class innovator in medical care, research and teaching, delivering an unparalleled patient experience. We provide a full range of health care services to more than one million people living in Vancouver, Richmond, the North Shore, and Sunshine Coast, as well as the Sea to Sky corridor, Powell River, Bella Bella and Bella Coola. VCH is committed to promoting wellness, preventing illness, and providing excellent care for every person, every day. Our diverse team of over 26,000 employees, 2,500 physicians, and 2,800 volunteers works together to improve the health and well-being of our communities, guided by our core values of ‘We Care for Everyone,’ ‘We Are Always Learning,’ and ‘We Strive for Better Results.’ We foster an inclusive environment where individuals from all backgrounds are valued and respected, working towards a common goal of exceptional patient-centred care and community health.
Job Description
Are you passionate about supporting a diverse community and eager to kickstart your career in an essential administrative role? Vancouver Coastal Health (VCH) is seeking a dedicated and detail-oriented Translation Support Clerk to join our team in Hastings-Sunrise, Vancouver. This entry-level position offers a unique opportunity to contribute to our mission of providing exceptional healthcare by ensuring clear and accurate communication across multiple languages.
In this vital role, you will be the backbone of our translation services, helping to manage the efficient flow of multilingual information that is crucial for patient care, public health initiatives, and internal communications across our extensive network. You’ll gain invaluable hands-on experience in a dynamic and fast-paced healthcare environment, learning the intricacies of document management, coordination with professional linguists, and quality assurance within a professional translation context. This isn’t just an administrative job; it’s an opportunity to directly empower our patients and staff through effective language services, thereby directly impacting the well-being and equitable access to care for thousands of individuals within our diverse communities.
As a Translation Support Clerk, you will primarily provide comprehensive administrative and logistical support to our dedicated translation and interpretation department. Your day-to-day tasks will involve the meticulous preparation of various documents for translation, including patient forms, educational materials, and internal policies, ensuring they are correctly formatted and ready for linguistic processing. You will be responsible for the organized storage and efficient retrieval of translated materials, maintaining a robust system for all language assets. This role also includes the crucial task of scheduling interpretation appointments for patients and healthcare providers, requiring precise coordination and sensitivity to urgent needs. Furthermore, you will perform accurate data entry into our specialized language services management systems, tracking requests, progress, and completion to maintain up-to-date records.
You will act as a key liaison, facilitating smooth communication between healthcare professionals, patients, and our network of external translation and interpretation vendors. This includes managing incoming requests, clarifying project scopes, and ensuring that all linguistic support requests are processed efficiently and accurately from initiation to delivery. This position is ideal for someone who possesses excellent organizational skills, an unwavering keen eye for detail, and a genuine interest in language, cross-cultural communication, and the healthcare sector. While no prior specific translation experience is required, a strong willingness to learn, adapt, and a demonstrable aptitude for administrative tasks are absolutely essential for success in this role. We are looking for an individual who is proactive, possesses strong verbal and written communication skills, and thrives in a supportive, collaborative team environment dedicated to public service. You’ll be instrumental in upholding VCH’s unwavering commitment to inclusivity and accessibility, ensuring that language barriers never impede access to, or understanding of, quality healthcare. Join us and become a part of a team that makes a tangible, positive difference in the lives of thousands across the Vancouver Coastal Health region every single day.
Key Responsibilities
- Provide comprehensive administrative support to the translation and interpretation services department.
- Prepare documents for translation, ensuring proper formatting and adherence to guidelines.
- Organize, file, and manage translated materials and linguistic assets efficiently.
- Schedule interpretation appointments for patients and healthcare professionals, managing calendars and communications.
- Perform accurate data entry into language services management systems, tracking requests and project progress.
- Act as a liaison between VCH staff, patients, and external translation/interpretation vendors.
- Assist in maintaining quality control checks on translated documents.
- Handle incoming inquiries and redirect them appropriately.
- Support the team with general office duties, including photocopying, scanning, and correspondence.
- Contribute to continuous improvement initiatives within the language services department.
Required Skills
- High school diploma or equivalent.
- Exceptional organizational and time management skills.
- Meticulous attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills in English.
- Ability to work effectively in a diverse and fast-paced environment.
- Demonstrated interest in language, cultural communication, or healthcare administration.
- Reliable, punctual, and a proactive team player.
Preferred Qualifications
- Some prior administrative or office support experience (volunteer or paid).
- Post-secondary education in office administration, linguistics, or a related field.
- Familiarity with medical terminology or healthcare environments.
- Proficiency in an additional language relevant to Vancouver's diverse population (e.g., Cantonese, Mandarin, Punjabi, Tagalog, Korean).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous vacation and paid time off.
- Defined benefit pension plan.
- Opportunities for professional development and career growth within a large organization.
- A supportive and inclusive work environment committed to diversity.
- Meaningful work that directly contributes to community health and patient well-being.
- Employee wellness programs and resources.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your administrative skills, attention to detail, and enthusiasm for supporting language services in a healthcare setting. We thank all applicants for their interest; however, only those selected for an interview will be contacted.