About Company
Cotur – Companhia Turística de Moçambique, S.A. stands as a cornerstone in Mozambique’s vibrant tourism sector. With decades of experience, Cotur has been instrumental in connecting travelers with the breathtaking beauty and rich culture of Mozambique and beyond. From bespoke leisure travel to meticulously planned corporate journeys, we pride ourselves on delivering unparalleled service and creating unforgettable experiences. Our mission is to make travel accessible, enjoyable, and seamless for every client, leveraging our deep local knowledge and extensive global network. We believe that a passion for travel, combined with dedicated customer service, is key to our continued success. Join our team and become a part of a company that not only facilitates dreams but also nurtures professional growth in a dynamic and supportive environment.
Job Description
Are you a highly organized, enthusiastic individual with a passion for travel and a knack for providing exceptional support? Cotur – Companhia Turística de Moçambique, S.A. is seeking a dedicated Travel Agency Aide to join our team in Polana, Maputo. This part-time position offers flexible hours, making it an ideal opportunity for someone looking to balance professional responsibilities with personal commitments, while gaining valuable experience in the exciting travel industry. As a Travel Agency Aide, you will be the backbone of our operational efficiency, supporting our travel consultants and ensuring a smooth, delightful experience for our clients. You’ll handle a variety of administrative tasks, assist with travel arrangements, and contribute to the overall success of our agency. This role is perfect for someone eager to learn, contribute to a positive team environment, and grow within the tourism sector. If you possess excellent communication skills, a meticulous eye for detail, and a proactive approach to problem-solving, we encourage you to apply and help us continue creating extraordinary travel memories for our clients. We value initiative and a willingness to go the extra mile to ensure customer satisfaction. This is more than just an administrative role; it’s an opportunity to immerse yourself in the world of travel and make a tangible impact.
Key Responsibilities
- Provide comprehensive administrative support to travel consultants, including data entry, filing, and managing office supplies.
- Assist in preparing travel itineraries, booking confirmations, and other client-facing documents.
- Respond to client inquiries via phone and email, providing basic information and directing complex questions to appropriate consultants.
- Maintain organized client records and ensure all travel-related documentation is accurate and up-to-date.
- Process payments and assist with invoicing procedures under supervision.
- Support marketing efforts by assisting with social media updates or promotional material distribution.
- Conduct research on travel destinations, accommodations, and transportation options as needed.
- Handle office correspondence and manage incoming/outgoing mail and deliveries.
- Contribute to a positive and productive team environment by collaborating effectively with colleagues.
- Perform other ad-hoc duties as assigned to ensure the smooth operation of the agency.
Required Skills
- High school diploma or equivalent; a diploma in Tourism or Hospitality is a plus.
- Proficiency in Portuguese and English (verbal and written).
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Customer-service oriented mindset with a proactive approach to problem-solving.
Preferred Qualifications
- Previous administrative or customer service experience, ideally within the travel or hospitality industry.
- Familiarity with travel booking systems or CRM software.
- A genuine passion for travel and exploring new cultures.
- Ability to adapt to flexible work schedules.
- Knowledge of other local languages is an advantage.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity to gain valuable experience in the dynamic travel industry.
- Collaborative and supportive team environment.
- Exposure to diverse aspects of travel planning and operations.
- Potential for career growth within Cotur.
- Central location in Polana, Maputo, with easy access to public transport.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant skills and experience, particularly any administrative or customer service roles. We look forward to reviewing your application!