About Company
Shamal Travels is a leading travel agency in Mauritius, with a rich history of serving both leisure and corporate clients for over two decades. Renowned for our unwavering commitment to excellence, personalized service, and deep expertise in crafting unforgettable travel experiences, we pride ourselves on being more than just a booking agent. We are dream weavers, dedicated to exploring the globe and bringing its wonders closer to our clients. From exotic beach getaways and adventurous safaris to meticulously planned business trips and cultural immersions, Shamal Travels offers a comprehensive suite of services that cater to every traveller’s unique needs and aspirations. Our team of passionate and experienced travel consultants is at the heart of our success, continuously striving to provide unparalleled advice, competitive pricing, and seamless travel arrangements. Join us and become a part of a dynamic organization that celebrates discovery, fosters growth, and makes a tangible difference in people’s lives through the magic of travel. We believe in creating a supportive and inspiring work environment where innovation thrives, and every team member contributes to our collective journey towards setting new benchmarks in the Mauritian travel industry.
Job Description
Are you an enthusiastic and client-focused individual with a passion for travel? Shamal Travels is seeking a dynamic and experienced Travel Agent to join our vibrant team in Beau Bassin-Rose Hill. In this pivotal role, you will be the first point of contact for our valued clients, guiding them through the exciting journey of planning their perfect trip. You will be responsible for understanding their preferences, offering expert advice on destinations, accommodations, and travel logistics, and meticulously arranging all aspects of their itineraries. From booking flights and hotels to securing rental cars, crafting bespoke tour packages, and providing critical travel insurance options, your expertise will ensure a smooth, enjoyable, and memorable experience for every client. This role demands exceptional communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. You will stay updated on global travel trends, visa requirements, and health regulations, providing accurate and timely information. Building strong relationships with clients and suppliers alike is crucial, as is your commitment to achieving sales targets and contributing to the overall success of our branch. If you are a natural problem-solver, thrive on creating tailor-made adventures, and possess a comprehensive knowledge of diverse travel offerings, we invite you to embark on a rewarding career with Shamal Travels. This position offers an incredible opportunity to leverage your passion for travel into a career where you directly impact individuals’ cherished memories and experiences.
Key Responsibilities
- Consult clients to understand their travel preferences, budget, and specific requirements.
- Plan, organize, and book flights, accommodations, car rentals, cruises, tours, and other travel components.
- Provide expert advice on destinations, travel routes, local customs, and visa/entry requirements.
- Research and present various travel options, ensuring best value and quality for clients.
- Process bookings, issue tickets, and handle all necessary documentation with meticulous attention to detail.
- Handle customer inquiries, changes, and cancellations efficiently and professionally.
- Build and maintain strong relationships with clients, airlines, hotels, and other travel suppliers.
- Stay informed about travel industry trends, new destinations, and health and safety regulations.
- Achieve and exceed sales targets and contribute to the overall profitability of the branch.
- Promote and sell ancillary travel products such as travel insurance and guided tours.
Required Skills
- Minimum 2 years of experience as a Travel Agent or similar role.
- Proven sales ability and customer service excellence.
- Exceptional knowledge of major GDS (Global Distribution System) such as Amadeus, Galileo, or Sabre.
- Strong understanding of international travel regulations, fares, and ticketing procedures.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Fluency in English and French (both written and spoken).
Preferred Qualifications
- IATA UFTAA diploma or equivalent certification.
- Experience with corporate travel management.
- Knowledge of other languages relevant to the Mauritian tourism market.
- Familiarity with CRM systems for client management.
Perks & Benefits
- Competitive salary package with attractive commission structure.
- Opportunities for professional development and training.
- Employee travel benefits and discounts.
- Supportive and dynamic work environment.
- Health and wellness programs.
- Annual leave and public holidays.
How to Apply
Interested candidates are invited to click on the link below to submit their application. Please include a detailed CV and a cover letter outlining your experience and why you are the ideal candidate for this role.