About Company
Career.zycto believes in empowering individuals to thrive in dynamic roles, connecting top talent with unparalleled opportunities. We pride ourselves on cultivating a supportive and collaborative remote environment, ensuring every team member feels valued and equipped for success. For travel enthusiasts, we offer a pathway to transform your passion into a fulfilling career, working alongside a forward-thinking team dedicated to innovation. Join us to shape the future of seamless travel experiences from the comfort of your home.
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Job Description
Are you a highly organized, customer-focused individual with a passion for travel and a knack for problem-solving? Career.zycto is actively seeking a dedicated Travel Booking Support Specialist to join our growing remote team based in Lévis, Quebec. In this crucial role, you will be the cornerstone of our clients’ travel experiences, ensuring their bookings are seamless, accurate, and tailored to their needs. This isn’t just about making reservations; it’s about providing peace of mind and delivering exceptional service from inquiry to post-travel follow-up.
Working from the comfort of your home, you will handle a diverse range of booking inquiries, manage complex itineraries, and resolve travel-related issues with efficiency and empathy. We value clear communication, meticulous attention to detail, and a proactive approach to anticipating client needs. You’ll be working with cutting-edge booking systems and collaborating virtually with a supportive team, all while contributing to a company culture that prioritizes both professional growth and work-life balance. If you possess a strong understanding of travel logistics, excellent customer service skills, and are comfortable navigating various booking platforms, this opportunity offers a chance to make a significant impact in the travel industry without the daily commute. We’re looking for someone who can not only manage bookings but also act as a trusted advisor, offering insights and solutions that enhance the overall travel journey. Embrace the flexibility of remote work while being an integral part of a team committed to excellence and innovation in travel services.
Key Responsibilities
- Manage and process travel bookings for flights, accommodations, car rentals, and other travel-related services.
- Provide exceptional customer service by responding to inquiries via phone, email, and chat in a timely and professional manner.
- Assist clients with itinerary changes, cancellations, and special requests, ensuring accuracy and compliance with policies.
- Troubleshoot and resolve booking issues, travel disruptions, and customer complaints efficiently and effectively.
- Maintain up-to-date knowledge of travel industry trends, destination information, and supplier policies.
- Utilize Global Distribution Systems (GDS) and various booking platforms proficiently to secure reservations.
- Document all customer interactions and booking details accurately within our CRM and booking systems.
Required Skills
- Minimum 1 year of experience in a travel agency, airline, or hospitality booking role.
- Proficiency in French and English (bilingualism) for communication with clients across Canada.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Exceptional attention to detail and organizational skills.
- Ability to work independently in a remote environment and manage time effectively.
- Familiarity with at least one major GDS (e.g., Sabre, Amadeus, Galileo, Worldspan) or other online booking tools.
Preferred Qualifications
- A diploma or certificate in Travel & Tourism.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Proven track record of exceeding customer service expectations.
- Ability to adapt quickly to new technologies and processes.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits package.
- Flexible work-from-home schedule.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement.
- Virtual team-building activities and a supportive remote culture.
- Home office setup stipend.
How to Apply
If you are ready to embark on a rewarding career that combines your passion for travel with the flexibility of remote work, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to hearing from you!
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