About Company
Skyway Travel is a leading travel agency dedicated to crafting unforgettable journeys for our clients across Kenya and beyond. With years of experience and a passion for exploration, we specialize in personalized travel planning, from exhilarating safari adventures and tranquil beach getaways to seamless business trips and group tours. Our mission is to provide exceptional service, expert advice, and unparalleled value, ensuring every client’s travel dreams become a reality. At Skyway Travel, we believe travel enriches lives, and we are committed to making it accessible, enjoyable, and effortless for everyone. Join our growing team and become a part of a company that values innovation, customer satisfaction, and the spirit of adventure.
Job Description
Are you passionate about travel and possess a flair for creating extraordinary experiences? Skyway Travel is seeking an enthusiastic and customer-focused Travel Consultant to join our dynamic team in Kitale. In this pivotal role, you will be the first point of contact for clients, guiding them through the exciting process of planning their perfect trip. From understanding their aspirations to meticulously arranging every detail, you will ensure a seamless and memorable travel experience. This position requires a proactive individual with excellent communication skills, a deep understanding of travel logistics, and a commitment to delivering outstanding service.
You’ll be responsible for advising clients on destinations, tour packages, flights, accommodation, and travel insurance, ensuring all bookings are accurate and meet their specific needs and budget. You will leverage your expertise to suggest the best options, negotiate with suppliers, and handle all aspects of travel arrangements with precision and care. If you thrive in a fast-paced environment, love turning travel dreams into reality, and enjoy building lasting relationships, we invite you to embark on this exciting journey with us. Join Skyway Travel and help us continue to build lasting memories for our valued clients.
Key Responsibilities
- Consult with clients to understand their travel needs, preferences, and budget, providing expert advice and personalized recommendations.
- Research, recommend, and book various travel arrangements including flights, accommodations, transportation, cruises, tours, and activities.
- Prepare detailed itineraries, travel documents, visas, and necessary advisories for clients, ensuring all information is accurate and timely.
- Process bookings, payments, and cancellations efficiently and accurately using Global Distribution Systems (GDS) and other booking platforms.
- Provide comprehensive information on destinations, travel restrictions, health requirements, and travel insurance options.
- Resolve any travel-related issues, complaints, or changes promptly and professionally, ensuring client satisfaction.
- Maintain strong relationships with clients and travel suppliers, fostering loyalty and securing competitive rates.
- Actively promote and upsell travel packages, supplementary services, and loyalty programs to maximize sales.
- Stay updated on industry trends, new destinations, and technological advancements in the travel sector.
Required Skills
- Proven experience (minimum 2 years) as a Travel Consultant or in a similar sales role within the travel industry.
- Proficiency in at least one Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
- Excellent knowledge of domestic and international travel destinations, travel trends, and industry regulations.
- Strong sales and customer service skills with a client-centric approach and a passion for travel.
- Exceptional communication, negotiation, and interpersonal abilities, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Detail-oriented with strong organizational, multitasking, and time management skills.
- Computer literacy, including proficiency in Microsoft Office Suite.
Preferred Qualifications
- Diploma or Degree in Tourism, Hospitality Management, or a related field.
- Certifications from IATA or recognized travel associations.
- Fluency in an additional language (e.g., Swahili, French) is a significant advantage.
- Experience with CRM software for client management and follow-up.
Perks & Benefits
- Competitive salary with attractive commission structures.
- Opportunities for professional development and continuous industry training.
- Generous travel discounts and familiarization trips to exciting destinations.
- A vibrant, supportive, and collaborative work environment.
- Comprehensive health benefits package.
- Paid time off and public holidays.
- Career growth opportunities within a leading travel agency.
How to Apply
To apply for this exciting opportunity to become a key part of the Skyway Travel team, please click on the application link below. We look forward to receiving your comprehensive application outlining your experience and passion for travel!