About Company
Oxfam is a global movement of people working together to end the injustice of poverty. We are an international confederation of 21 organizations working with partners and local communities in more than 90 countries. In Mozambique, Oxfam has been actively engaged for decades in humanitarian response, development programs, and advocacy, particularly in regions facing complex challenges like Cabo Delgado. Our mission is to build a future free from poverty and injustice, and we believe in the power of people to bring about lasting change. Joining Oxfam means becoming part of a dedicated team committed to making a tangible difference in the lives of vulnerable communities. We foster an inclusive environment where every individual’s contribution is valued and respected, striving to empower local communities and build resilience against future shocks.
Job Description
Are you eager to begin a fulfilling career where your efforts directly support vital humanitarian work? Oxfam is seeking a motivated and compassionate Usher Aide to join our dedicated team in Mueda, Cabo Delgado Province. This entry-level position is tailor-made for individuals who are reliable, possess excellent interpersonal skills, and are deeply committed to serving their community with integrity and respect. As an Usher Aide, you will play a crucial and highly visible role in ensuring the smooth and efficient operation of various community events, aid distributions, and critical engagement activities. You will often be the first point of contact, acting as the friendly and reassuring face that welcomes and guides beneficiaries and community members, helping to maintain order, provide essential information, and facilitate seamless access to vital services.
This role offers an unparalleled opportunity to gain hands-on experience in a dynamic and challenging humanitarian environment, working directly alongside experienced professionals who are passionately dedicated to improving the lives of those affected by crisis and conflict in the region. If you are a proactive individual looking for an opportunity to grow, learn, and contribute meaningfully to a cause far greater than yourself, we strongly encourage you to apply. This position is not just a job; it is a gateway to understanding the practicalities of humanitarian logistics, community engagement, and the profound impact of grassroots efforts, thereby providing a strong and invaluable foundation for future career development within the non-profit and development sectors. You will be an integral part of a team striving to uphold dignity and provide assistance where it is most needed, directly contributing to Oxfam’s overarching mission of creating a world free from poverty and injustice, right here in Mueda. Your daily tasks will transcend simple guidance; you will be a vital conduit in ensuring that aid reaches those who need it most, delivered with empathy, transparency, and cultural sensitivity. We are specifically looking for someone who is not only capable and diligent but also deeply empathetic, someone who genuinely understands the profound importance of their role in fostering a positive and respectful experience for all community members interacting with Oxfam’s critical programs. Join us in making a tangible and lasting difference in the lives of many.
Key Responsibilities
- Welcome and greet beneficiaries, community members, and visitors with a friendly, respectful, and professional demeanor.
- Provide clear directions, guidance, and basic information to various locations within event venues, distribution sites, or community centers.
- Assist in managing queues and ensuring an orderly, safe flow of people during events, workshops, distributions, or registration processes.
- Distribute informational materials, pamphlets, surveys, or other relevant documents as instructed by team leads.
- Respond to basic inquiries and direct more complex questions or specific needs to appropriate Oxfam staff members or supervisors.
- Monitor designated areas for safety and security concerns, reporting any potential risks, incidents, or issues promptly to supervisors.
- Assist with the physical setup and breakdown of event spaces, including arranging chairs, tables, signage, and communication materials.
- Maintain a clean, organized, and welcoming environment in designated areas throughout the duration of activities.
- Adhere strictly to all Oxfam safety, security, safeguarding, and operational policies and procedures at all times.
- Collaborate effectively and respectfully with team members, local partners, and other staff to ensure successful and impactful event execution.
Required Skills
- Excellent verbal communication and active listening skills.
- Ability to follow instructions accurately and efficiently with minimal supervision.
- A strong sense of responsibility, reliability, and punctuality.
- A professional, patient, and empathetic attitude.
- Ability to remain calm, composed, and helpful in busy or potentially challenging situations.
- Basic problem-solving abilities and a proactive approach.
- Physical ability to stand for extended periods, walk long distances, and assist with light setup tasks in various weather conditions.
- Commitment to Oxfam’s core values and principles, including gender equality, diversity, and humanitarian ethics.
- Ability to work effectively as part of a diverse team.
Preferred Qualifications
- Prior experience in a customer service, hospitality, community engagement, or volunteer role.
- Familiarity with the local community, cultural norms, and social context of Mueda, Cabo Delgado.
- Fluency in local languages (e.g., Makhuwa, Makonde, Swahili) in addition to Portuguese.
- Experience working in a team-oriented and collaborative environment.
- Basic understanding of humanitarian principles and aid distribution processes.
Perks & Benefits
- Opportunity to contribute to a world-renowned and respected humanitarian organization.
- Engaging and meaningful work that directly impacts vulnerable communities and fosters positive change.
- Comprehensive on-the-job training and professional development opportunities to enhance skills and career prospects.
- A supportive, inclusive, and collaborative work environment.
- Access to Oxfam's global network, knowledge resources, and best practices.
- The chance to develop invaluable skills in communication, logistics, community engagement, and cross-cultural interaction.
- A competitive entry-level salary and benefits package, compliant with local labor laws and Oxfam's internal policies.
- Contribution to a global mission of fighting poverty and injustice.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your application highlights your enthusiasm for humanitarian work, your commitment to supporting communities in Mueda, and any relevant experience or skills. Due to the high volume of applications, only shortlisted candidates will be contacted. We encourage you to apply promptly.