About Company
At Career.zycto, we believe exceptional service is the cornerstone of every successful interaction. We are a dynamic and forward-thinking organization committed to delivering unparalleled experiences for our clients. We foster a culture where attention to detail, proactive solutions, and genuine care are paramount. For a VIP Guest Services Assistant, Career.zycto offers an environment ripe for growth, where your expertise in creating memorable moments will be celebrated and your contribution to our esteemed clientele’s satisfaction directly shapes our reputation. Join us in setting new benchmarks for excellence.
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Job Description
Career.zycto is seeking an exceptional and highly dedicated VIP Guest Services Assistant to join our vibrant team in Yaba, Lagos. This pivotal role is perfect for an individual with a passion for delivering five-star service, an innate ability to anticipate needs, and a commitment to ensuring every client interaction is seamless and extraordinary. As a VIP Guest Services Assistant, you will be the first point of contact for our most esteemed guests, orchestrating personalized experiences that reflect our brand’s unwavering commitment to luxury and bespoke care. You will play a crucial role in maintaining our reputation for excellence, handling everything from intricate travel arrangements to unique event coordination, all while upholding the highest standards of discretion and professionalism. This position demands a proactive individual who thrives in a fast-paced environment, possesses impeccable communication skills, and has a natural flair for making others feel valued and attended to. If you are someone who takes pride in creating indelible positive impressions and excels in a client-centric role, we invite you to become an integral part of the Career.zycto family.
Key Responsibilities
- Provide personalized, high-touch assistance to VIP guests, anticipating their needs and exceeding expectations.
- Manage and coordinate complex itineraries, including travel, accommodation, dining, and entertainment arrangements.
- Act as a primary point of contact for VIP inquiries, offering timely and accurate information and solutions.
- Facilitate seamless check-ins, departures, and transitions for VIP guests, ensuring a smooth and luxurious experience.
- Handle special requests with efficiency and discretion, ensuring confidentiality is maintained at all times.
- Liaise effectively with internal departments and external vendors to deliver integrated guest services.
- Maintain meticulous records of guest preferences and interactions to personalize future services.
- Assist in the planning and execution of exclusive events and functions for VIP clientele.
- Proactively identify and resolve potential issues, maintaining composure and professionalism under pressure.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proven experience in a customer service or hospitality role, preferably with VIP clientele.
- Strong interpersonal skills with the ability to build rapport and trust.
- High level of discretion and ability to handle confidential information with integrity.
- Excellent organizational and time management abilities, with keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask effectively and prioritize in a dynamic environment.
- Problem-solving aptitude with a calm and professional demeanor.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, Communications, Business Administration, or a related field.
- Fluency in an additional international language (e.g., French, Arabic).
- Experience working with high-net-worth individuals or in luxury brand environments.
- In-depth knowledge of local attractions, cultural events, and high-end services in Lagos.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Opportunities for continuous professional development and training.
- A dynamic and supportive work environment.
- Exposure to a diverse and prestigious clientele.
- Networking opportunities within the luxury service industry.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply by clicking the application link below. Please ensure your resume highlights relevant experience in VIP guest services or high-end customer relations.
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