About Company
Career.zycto is rapidly expanding its dynamic team and seeks passionate individuals eager to kickstart their careers. We are a forward-thinking organization dedicated to nurturing new talent within a supportive, remote-first environment. For an entry-level professional, Career.zycto offers unparalleled growth opportunities, comprehensive training, and a culture that values curiosity and initiative. We believe in empowering our employees to achieve their full potential, providing the tools and mentorship needed to thrive in a fast-paced, customer-centric industry. Join us and discover a career path where your contributions truly make a difference from day one.
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Job Description
This is an exciting opportunity for highly motivated individuals looking to launch their career in customer service and client engagement from the comfort of their home. As a Virtual Call Agent at Career.zycto, you will be the friendly and helpful voice of our company, responsible for providing exceptional support and service to our diverse customer base. This entry-level role is perfect for those who possess excellent communication skills, a proactive attitude, and a desire to learn and grow within a supportive team. You will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide information about our products and services. We pride ourselves on a thorough training program that ensures you are fully equipped to succeed, regardless of prior experience in a call center environment. If you’re passionate about helping people, enjoy problem-solving, and are seeking a flexible, remote work opportunity that offers real career progression, then Career.zycto is the place for you. We foster an inclusive culture where every team member is valued and encouraged to contribute their unique perspectives. Join us in delivering outstanding customer experiences and making a tangible impact.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, provide accurate information, and resolve issues with a positive attitude.
- Escalate complex issues to appropriate departments for resolution when necessary.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Follow communication scripts and guidelines diligently.
- Identify and assess customer needs to achieve satisfaction.
- Go the extra mile to engage customers and build lasting relationships.
- Collaborate with team members to ensure a seamless customer experience.
- Participate in ongoing training and development sessions to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Reliable high-speed internet connection and a quiet, distraction-free home workspace.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving aptitude and a customer-centric mindset.
- High school diploma or equivalent.
- Adaptability and willingness to learn new processes and technologies.
Preferred Qualifications
- Prior experience in a customer service role (e.g., retail, hospitality).
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Ability to communicate in additional local languages (e.g., Mandarin, Malay, Tamil) to serve a diverse customer base.
- Enthusiasm for technology and digital communication tools.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive paid training program.
- Flexible remote work environment (work from anywhere in Singapore).
- Health and wellness benefits (e.g., medical insurance, employee assistance program).
- Opportunities for career advancement and professional development.
- Access to a supportive and collaborative virtual team culture.
- Paid time off and public holidays.
- Employee discounts on partner products/services.
How to Apply
Ready to embark on a fulfilling career with Career.zycto? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
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