About Company
Capitec Bank is a leading South African retail bank that offers a simplified, affordable, and transparent banking experience. With a strong focus on client financial wellness, innovation, and digital solutions, we empower millions to manage their money better. Our commitment extends beyond traditional banking, fostering a culture of excellence, collaboration, and client-centricity. We believe in creating opportunities for our team members to grow, thrive, and contribute to a company that’s making a real difference in people’s lives. As we continue to expand our digital footprint and service offerings, we’re seeking dynamic individuals who share our vision for a better financial future and are eager to join a forward-thinking organization.
Job Description
Are you a highly organized, proactive, and tech-savvy individual looking for an exciting remote opportunity? Capitec Bank is seeking a dedicated Virtual Office Assistant to provide comprehensive administrative and operational support to our fast-paced teams, working entirely from a remote setting. This vital role ensures smooth daily operations, allowing our client-facing and strategic teams to focus on their core objectives, ultimately enhancing our service delivery across South Africa and potentially supporting our broader regional initiatives, including those impacting clients in areas like Maseru. The Virtual Office Assistant will be the backbone of our remote operational efficiency, handling a diverse range of tasks that require meticulous attention to detail, excellent communication skills, and the ability to manage multiple priorities simultaneously. This role demands a self-starter who can anticipate needs, solve problems creatively, and maintain a high level of professionalism in all interactions. You will be instrumental in maintaining workflow, organizing data, and facilitating seamless communication within our distributed teams, ensuring that our high standards of client service and operational excellence are consistently met. If you thrive in a dynamic, digital-first environment and possess a strong work ethic, this is your chance to contribute significantly to a forward-thinking financial institution that values innovation and efficiency, all while enjoying the flexibility of remote work.
Key Responsibilities
- Manage and maintain executive calendars, schedule meetings, and coordinate appointments, ensuring optimal time management for leadership.
- Prepare, edit, and format documents, presentations, and reports with a high degree of accuracy and professionalism, adhering to brand guidelines.
- Handle email correspondence, filtering and prioritizing communications, and drafting professional responses as needed, ensuring timely follow-up.
- Organize and maintain robust digital filing systems, ensuring data integrity, confidentiality, and easy accessibility for authorized personnel.
- Coordinate virtual meetings and conferences, including setting up technology, preparing comprehensive agendas, and accurately distributing meeting minutes.
- Conduct thorough research, compile relevant information, and prepare concise summaries to support various projects and strategic initiatives.
- Assist with accurate data entry, meticulous record-keeping, and general administrative tasks to support departmental functions and operational efficiency.
- Facilitate clear and effective communication between various departments, internal stakeholders, and external partners as required.
- Proactively identify bottlenecks and implement innovative solutions to improve administrative processes and overall operational efficiency.
- Handle sensitive and confidential information with the utmost discretion, integrity, and adherence to company policies and regulations.
Required Skills
- Proven experience (minimum 2 years) as a Virtual Assistant, Office Assistant, or similar advanced administrative role.
- Exceptional organizational and time management skills with a demonstrated ability to multitask effectively and meet deadlines.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Strong written and verbal communication skills in English, with excellent grammar and punctuation.
- Ability to work independently with minimal supervision and collaboratively within a remote team environment.
- High level of discretion, integrity, and professionalism in handling confidential and sensitive information.
- Reliable high-speed internet connection and a dedicated, professional home office setup conducive to remote work.
- Proficiency with virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
Preferred Qualifications
- A diploma or degree in Business Administration, Office Management, or a related field.
- Prior experience working within the financial services industry, demonstrating an understanding of industry-specific protocols.
- Proficiency in an additional South African official language (e.g., IsiZulu, Afrikaans, Setswana).
- Experience with project management software (e.g., Asana, Trello, Jira) for task tracking and workflow management.
- Certification in administrative support or office management, showcasing commitment to professional development.
Perks & Benefits
- Competitive monthly salary commensurate with experience and skills.
- Opportunity to work remotely from anywhere within South Africa, offering flexibility and work-life balance.
- Comprehensive health and wellness benefits package.
- Generous paid time off, including annual leave and public holidays.
- Access to ongoing professional development and training programmes to enhance your skill set.
- Employee discount on Capitec Bank products and services.
- Contribution to provident fund/retirement annuity for long-term financial security.
- Access to a supportive and innovative company culture focused on growth and collaboration.
How to Apply
Interested candidates are invited to submit their detailed CV and a comprehensive cover letter outlining their suitability for this remote Virtual Office Assistant role. Please highlight your specific experience in virtual administrative support and your proficiency with relevant software and tools. Click on the link below to apply for the job directly through our official Capitec Bank careers portal. We look forward to reviewing your application!