About Company
Career.zycto is rapidly expanding its digital footprint, empowering businesses to create immersive virtual experiences that captivate global audiences. For an enthusiastic individual eager to dive into the dynamic world of virtual reality and digital media, this is an unparalleled opportunity. We foster a collaborative, innovative environment where your fresh perspectives as a Virtual Tour Support Assistant will directly contribute to our clients’ success. Join a forward-thinking team committed to leveraging cutting-edge technology, offering a supportive launchpad for your career in a sector constantly pushing boundaries.
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Job Description
This entry-level Virtual Tour Support Assistant role at Career.zycto offers an exciting gateway into the burgeoning field of digital media and virtual reality. We are seeking a highly motivated and detail-oriented individual to join our remote team, providing essential support to our clients and internal virtual tour specialists. In this pivotal position, you’ll be instrumental in ensuring the seamless creation and delivery of high-quality virtual tours, acting as a crucial link between our innovative technology and our diverse user base. This position is perfect for someone with a genuine passion for technology, excellent communication skills, and a strong desire to learn and grow within a fast-paced, innovative environment. You will gain invaluable hands-on experience with cutting-edge virtual tour platforms, develop robust technical troubleshooting abilities, and contribute directly to enhancing our clients’ ability to showcase properties, spaces, and experiences in compelling new ways. We value curiosity, a proactive approach to problem-solving, and an unwavering commitment to delivering exceptional service that delights our users. If you’re ready to embark on a rewarding career path where every day presents new learning opportunities and you can make a tangible impact on the future of virtual experiences, Career.zycto welcomes your application. This is more than just a support role; it’s an opportunity to become an expert in a growing niche and shape how people interact with digital spaces.
Key Responsibilities
- Provide first-level technical support for virtual tour platform users via email, chat, and occasionally phone, resolving inquiries efficiently.
- Assist clients with uploading media, navigating platform features, and resolving common operational issues.
- Conduct thorough quality assurance checks on virtual tours before publication to ensure accuracy, functionality, and adherence to brand guidelines.
- Document all support interactions, troubleshooting steps, and resolutions meticulously in our CRM system.
- Collaborate proactively with senior support staff and technical development teams to escalate complex issues and facilitate comprehensive solutions.
- Maintain up-to-date knowledge of our virtual tour software, new features, and industry best practices through continuous learning.
- Create and update user-friendly help articles, tutorials, and FAQs to empower client self-service and reduce support volume.
- Gather valuable user feedback and communicate insights effectively to product development teams for continuous platform improvement.
- Participate actively in training sessions to enhance product knowledge and refine support skills, fostering personal and professional growth.
Required Skills
- Excellent written and verbal communication skills in English, with a professional and friendly demeanor.
- Proficiency with basic computer applications (e.g., Google Workspace, Microsoft Office Suite) and internet navigation.
- Strong problem-solving abilities and exceptional attention to detail, ensuring accuracy in all tasks.
- A demonstrated ability to learn new software, technologies, and technical concepts quickly.
- Customer-centric mindset with a patient, empathetic, and professional approach to user interactions.
- Reliable internet connection and a dedicated, quiet workspace suitable for remote work.
- Ability to work independently as well as collaboratively in a virtual team environment.
Preferred Qualifications
- Previous experience in a customer service or technical support role (even part-time, volunteer, or internship-based).
- Familiarity with virtual tour technology, 360-degree photography, or other digital media platforms.
- Basic understanding of web browsers, common operating systems, and online content management.
- A passion for technology, real estate, digital content creation, or immersive experiences.
- Post-secondary education in a relevant field (e.g., IT, Media Studies, Communications) is a plus but not required.
Perks & Benefits
- Competitive entry-level salary with clear pathways for career advancement and growth.
- Comprehensive health and dental benefits package to support your well-being.
- Extensive opportunities for professional development and training in emerging technologies and digital skills.
- Flexible remote work environment, promoting work-life balance.
- Supportive team culture with dedicated mentorship opportunities to help you succeed.
- Generous paid time off and holidays.
- Access to cutting-edge virtual reality and digital media tools and platforms.
- Contribution to innovative projects shaping the future of digital experiences.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter outlining their enthusiasm for the Virtual Tour Support Assistant role and any relevant experience. Please click on the application link below to apply directly through our secure portal. We look forward to reviewing your application and exploring how you can contribute to the dynamic Career.zycto team.
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