About Company
Radisson Blu Hotel Nairobi Upper Hill stands as an iconic landmark in Nairobi’s vibrant financial and commercial hub. Part of the globally recognized Radisson Hotel Group, we are committed to delivering exceptional experiences through our ‘Yes I Can!’ service philosophy. Our hotel features sophisticated accommodations, state-of-the-art meeting facilities, and a diverse range of exquisite dining options, including our all-day dining restaurant, specialty restaurant, and a popular bar. We pride ourselves on creating a welcoming and luxurious environment for both our international and local guests, ensuring every stay and dining experience is memorable. Joining our team means becoming part of a passionate family dedicated to hospitality excellence and professional growth within a leading global brand.
Job Description
Radisson Blu Hotel Nairobi Upper Hill is currently seeking an enthusiastic and highly motivated Waiter to become an integral part of our dynamic Food & Beverage team. Strategically located in the prestigious Upper Hill district of Nairobi, our hotel stands as a beacon of sophistication and world-class hospitality, celebrated for its exquisite dining experiences, luxurious accommodations, and unparalleled service. We are committed to crafting unforgettable moments for our diverse clientele, whether they are engaging in high-profile business meetings, enjoying a leisurely staycation, or celebrating special occasions.
In this pivotal role as a Waiter, you will serve as a frontline ambassador for our culinary offerings, directly influencing the guest experience from the moment they step into our restaurants or event spaces. Your primary responsibility will be to ensure that every guest receives prompt, attentive, and personalized service, embodying the warmth and efficiency that define the Radisson Blu brand. This involves warmly greeting guests, expertly guiding them through our extensive food and beverage menus, offering informed recommendations, accurately taking orders using our point-of-sale system, and serving dishes and drinks with precision and flair. You will play a crucial part in maintaining a refined and welcoming dining atmosphere, anticipating guest needs before they arise, and responding to requests with speed and grace.
We are searching for individuals who possess a genuine passion for the hospitality industry, coupled with an unwavering commitment to exceeding guest expectations. The ideal candidate will demonstrate impeccable communication and interpersonal skills, a strong ability to work collaboratively within a team, and the resilience to thrive in a high-volume, fast-paced environment. Attention to detail is paramount, from ensuring table settings are perfect to accurately processing payments and addressing any guest concerns professionally and efficiently. This position offers a unique opportunity to grow professionally within a globally recognized hotel chain, enhancing your service skills and contributing significantly to a team dedicated to operational excellence and creating ‘Memorable Moments’ for all our guests. Join us if you are ready to deliver exceptional service and elevate the dining experience at one of Nairobi’s premier hotels.
Key Responsibilities
- Warmly welcome and seat guests in a friendly and professional manner.
- Present menus, answer questions about menu items, and make recommendations.
- Accurately take food and beverage orders and enter them into the POS system.
- Serve food and beverages promptly and elegantly, ensuring correct presentation and temperature.
- Anticipate guest needs and respond proactively to ensure guest satisfaction.
- Clear tables efficiently and reset them for the next guests.
- Handle guest complaints or concerns with professionalism and escalate as necessary.
- Process payments accurately and efficiently, adhering to all hotel policies.
- Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
- Collaborate effectively with kitchen staff, bartenders, and other service team members.
- Adhere to all food safety and hygiene regulations.
Required Skills
- Minimum of 1 year of experience as a Waiter/Waitress, preferably in a hotel or upscale restaurant setting.
- Excellent customer service and interpersonal skills.
- Strong verbal communication skills in English (knowledge of Swahili is a plus).
- Ability to work effectively in a fast-paced environment.
- Attention to detail and accuracy in order taking and service.
- Professional appearance and demeanor.
- Ability to stand and walk for extended periods and lift up to 15 kg.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Food & Beverage Service, or a related field.
- Experience with POS systems (e.g., Micros, Opera).
- Knowledge of various cuisines, wines, and spirits.
- Basic first aid knowledge.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health benefits package.
- Meals on duty.
- Uniform provided and laundered.
- Extensive training and development opportunities within Radisson Hotel Group.
- Opportunities for career advancement within a global hospitality brand.
- Employee discounts on hotel stays and F&B across Radisson Hotel Group properties worldwide.
- Supportive and collaborative work environment.
How to Apply
Interested candidates who meet the above qualifications are invited to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant experience.