About Company
Maliba Mountain Lodge is Lesotho’s first 5-star lodge, nestled deep in the majestic Maluti Mountains within the pristine Tsehlanyane National Park. We offer an unparalleled luxury experience, combining the breathtaking beauty of the natural landscape with exceptional service and world-class amenities. Our lodge is renowned for its commitment to sustainable tourism, community engagement, and providing guests with an authentic and unforgettable mountain retreat. From our exquisite dining experiences that showcase local and international cuisine to our comfortable accommodations and adventure activities, Maliba Mountain Lodge is more than just a place to stay – it’s a destination. We pride ourselves on fostering a warm, welcoming environment for both our guests and our dedicated team members, striving for excellence in every aspect of our operations. Join a team where your passion for hospitality can truly flourish amidst one of Africa’s most stunning natural backdrops.
Job Description
Are you a seasoned and passionate hospitality professional with a keen eye for detail and a knack for inspiring teams? Maliba Mountain Lodge is actively seeking an enthusiastic and experienced Waiter Supervisor to lead our exceptional front-of-house team. This is a critical role that ensures our guests receive the highest standard of dining service, reflecting our 5-star commitment to luxury and guest satisfaction. As a Waiter Supervisor, you will be at the heart of our dining operations, overseeing the daily activities of our waitstaff, ensuring seamless service delivery, and maintaining the elegant ambiance our guests expect. You will be responsible for training new team members, providing ongoing coaching and mentorship, and fostering a positive, collaborative work environment. This role demands a proactive individual who can anticipate guest needs, resolve issues swiftly and courteously, and uphold our meticulous standards of hygiene and presentation. You will also play a key role in inventory management for dining essentials, coordinating with kitchen staff, and contributing to menu feedback. If you thrive in a dynamic, high-end environment and are dedicated to crafting memorable culinary experiences for every guest, we invite you to bring your expertise to our beautiful mountain sanctuary. This is an exciting opportunity to grow your career within a prestigious establishment, making a significant impact on our guest’s overall experience and contributing to the renowned reputation of Maliba Mountain Lodge.
Key Responsibilities
- Supervise and coordinate the daily activities of the waitstaff, ensuring efficient and high-quality service.
- Train new waitstaff on service standards, menu knowledge, point-of-sale systems, and guest relations.
- Conduct regular briefings with the team to communicate daily specials, events, and service expectations.
- Monitor guest satisfaction, respond to feedback, and resolve any service-related issues promptly and professionally.
- Ensure compliance with health and safety regulations, as well as lodge standards for hygiene and cleanliness.
- Oversee table settings, dining area presentation, and overall ambiance to maintain a 5-star standard.
- Manage inventory of dining supplies, including cutlery, crockery, linens, and beverages, and report needs.
- Collaborate closely with the kitchen team to ensure smooth communication and timely food delivery.
- Assist with scheduling, performance reviews, and general team management.
- Lead by example, demonstrating exceptional customer service and a positive attitude at all times.
Required Skills
- Proven experience in a supervisory role within a high-end restaurant or hotel dining environment.
- Excellent leadership and team management abilities.
- Strong communication and interpersonal skills.
- Exceptional customer service orientation and problem-solving capabilities.
- Thorough understanding of food and beverage operations, including service sequences and hygiene standards.
- Ability to work effectively under pressure in a fast-paced setting.
- Proficiency in English; knowledge of Sesotho is a significant advantage.
- Attention to detail and a commitment to maintaining high standards.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Experience with point-of-sale (POS) systems.
- First Aid and CPR certification.
- Familiarity with fine dining protocols and wine service.
Perks & Benefits
- Competitive salary and performance incentives.
- Accommodation provided on-site within the beautiful Tsehlanyane National Park.
- Meals provided while on duty.
- Opportunity to work in a prestigious 5-star lodge with stunning natural surroundings.
- Professional development and career growth opportunities.
- Supportive and collaborative team environment.
- Access to lodge amenities and activities.
How to Apply
To embark on this exciting career journey with Maliba Mountain Lodge, please click on the application link below. We encourage you to submit a comprehensive CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this Waiter Supervisor position. Only shortlisted candidates will be contacted for an interview.