About Company
Phomolong Lodge is a renowned hospitality destination nestled in the breathtaking landscapes of Qacha’s Nek, Lesotho. We pride ourselves on offering guests an unforgettable experience through our warm hospitality, comfortable accommodations, and exceptional dining. Our restaurant is a cornerstone of this experience, serving delicious local and international cuisine in a welcoming atmosphere. We believe in creating a vibrant and supportive environment for our staff, fostering growth and celebrating teamwork as we work together to deliver moments of joy and relaxation to every guest who walks through our doors. Joining Phomolong Lodge means becoming part of a family dedicated to excellence and making a positive impact on our community and visitors alike. We are committed to upholding the highest standards of service and creating a welcoming retreat for all.
Job Description
Are you passionate about creating memorable dining experiences? Phomolong Lodge is seeking enthusiastic and dedicated Waitstaff to join our dynamic team. As a Waitstaff member, you will be the face of our restaurant, responsible for delivering exceptional service that enhances our guests’ stay. This is more than just taking orders; it’s about anticipating needs, providing recommendations, and ensuring every guest feels valued and leaves with a smile. You will work in a fast-paced yet rewarding environment, collaborating closely with kitchen staff and other front-of-house team members to maintain our high standards of service. We are looking for individuals who thrive on interaction, possess a keen eye for detail, and are eager to contribute to a positive and welcoming atmosphere. This role offers an excellent opportunity to hone your hospitality skills and grow within a reputable establishment in the heart of Lesotho. Your dedication will directly contribute to our reputation for outstanding guest satisfaction.
Key Responsibilities
- Warmly greeting and seating guests upon arrival, presenting menus, and informing them of daily specials.
- Accurately taking food and beverage orders, using POS systems, and making thoughtful recommendations.
- Serving food and beverages promptly and professionally, ensuring proper presentation and temperature.
- Ensuring tables are set correctly, kept clean, and maintained throughout service, including clearing dishes.
- Handling guest inquiries, special requests, and resolving any issues with grace, efficiency, and professionalism.
- Processing payments accurately, handling cash and card transactions, and providing correct change.
- Collaborating effectively with kitchen staff to ensure timely and correct order delivery and address any discrepancies.
- Maintaining a clean and organized work environment, including dining areas, service stations, and storage.
- Adhering to all health and safety regulations and food hygiene standards.
- Assisting with opening and closing procedures of the restaurant, including cleaning, restocking, and setup.
Required Skills
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong customer service orientation and a genuine desire to assist guests.
- Ability to work efficiently and calmly in a fast-paced environment, managing multiple tasks.
- High attention to detail and a commitment to cleanliness and presentation.
- Physical ability to stand and walk for extended periods and lift moderate weights.
- Basic math skills for handling orders, calculating bills, and processing payments accurately.
- A positive attitude, strong work ethic, and ability to collaborate effectively within a team.
- Fluency in English and Sesotho is essential for effective communication with guests and colleagues.
Preferred Qualifications
- Minimum 6 months of experience in a waitstaff or customer service role, preferably in a hotel or restaurant setting.
- Knowledge of local and international cuisine, including understanding of dietary restrictions.
- Ability to upsell and suggest menu items confidently, enhancing the guest experience.
- Prior experience with Point of Sale (POS) systems.
- Food handling certification (e.g., HACCP) is a significant advantage.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as per business needs.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for career growth and professional development within the hospitality sector.
- A supportive, friendly, and inclusive work environment.
- Complimentary staff meals during shifts.
- Accommodation assistance (subject to availability and agreement) for eligible candidates.
- Being part of a respected and well-regarded local establishment.
- Paid time off and holiday benefits.
- Employee discounts on lodge services.
How to Apply
We invite passionate individuals to join our team at Phomolong Lodge. If you are enthusiastic about hospitality and eager to contribute to an exceptional guest experience, we encourage you to apply. Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience, your availability, and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team!