About Company
Nestled amidst the serene savannah plains of Athi River, Maanzoni Lodge offers a tranquil escape just a short drive from Nairobi. As a premier destination for corporate events, family getaways, and romantic retreats, we pride ourselves on delivering exceptional hospitality and memorable experiences. Our expansive grounds, luxurious accommodations, diverse culinary offerings, and commitment to service excellence set us apart. At Maanzoni Lodge, we believe that our team members are the heart of our operations, creating a welcoming and sophisticated atmosphere for every guest. Join our dedicated family and contribute to a legacy of unparalleled service in a breathtaking setting. We are more than just a lodge; we are a community dedicated to creating unforgettable moments for our guests and a rewarding environment for our staff. Our vision is to be the leading hospitality destination in Kenya, renowned for our personalized service and commitment to local culture and environmental sustainability.
Job Description
Maanzoni Lodge is seeking a passionate, professional, and service-oriented Waitstaff to join our vibrant Food and Beverage team. As a Waitstaff, you will be the direct link between our culinary excellence and our guests’ dining pleasure, responsible for ensuring every patron receives prompt, courteous, and efficient service. Your primary role will involve warmly greeting guests, expertly presenting menus, taking accurate food and beverage orders, and serving with grace and precision. Beyond the mechanics of service, we expect you to anticipate guest needs, offer informed recommendations, and adapt to diverse preferences, thereby enhancing their overall stay with us. This role is absolutely crucial in upholding Maanzoni Lodge’s reputation for outstanding customer service and exquisite dining experiences. We are looking for an individual who embodies the true spirit of hospitality, possesses excellent communication skills, and thrives in a dynamic, high-volume environment. You will work in close collaboration with kitchen staff, bartenders, and other service personnel to maintain a seamless flow of operations, ensuring that all service standards are met and consistently exceeded. Your ability to handle multiple tasks efficiently, maintain a positive and professional attitude under pressure, and resolve guest concerns with tact and professionalism will be key to your success and growth within our establishment. This is an exceptional opportunity to advance your career within a prestigious hospitality setting, where your dedication to guest service will be not only recognized but also genuinely rewarded. If you are enthusiastic about creating memorable dining experiences, committed to upholding the highest standards of hospitality, and eager to grow within a supportive team, we strongly encourage you to apply and become a valued member of the Maanzoni Lodge family. We foster a work environment where continuous learning and professional development are encouraged, allowing you to refine your skills and pave your path for advancement in the thriving hospitality industry. You will be an integral part of a cohesive team dedicated to making every guest’s visit exceptional, contributing directly to our reputation as a leading lodge in Kenya.
Key Responsibilities
- Warmly greet guests upon arrival, escort them to tables, and present menus, clearly explaining daily specials and answering all inquiries about food and beverages.
- Take accurate food and beverage orders, efficiently utilizing our point-of-sale (POS) systems, and relaying special requests to the kitchen.
- Serve food and beverages promptly and courteously, ensuring correct presentation, temperature, and portion sizes according to Maanzoni Lodge standards.
- Actively monitor guest satisfaction throughout their meal, respond promptly to requests, and proactively address any issues or complaints with professionalism and a problem-solving attitude.
- Clear tables efficiently, reset dining areas, and maintain impeccable cleanliness and organization of the dining room and service stations.
- Collaborate seamlessly with kitchen staff, bartenders, and other service personnel to ensure smooth and efficient service flow during all shifts.
- Handle cash and card payments accurately, process transactions, issue receipts, and reconcile bills at the end of shifts.
- Assist with setting up and breaking down for various events, conferences, banquets, and special dining occasions as required.
- Adhere strictly to all health, safety, and hygiene standards, including food handling regulations and lodge policies.
- Participate actively in training sessions, team meetings, and continuous improvement initiatives to enhance service quality and operational efficiency.
Required Skills
- Proven experience of at least 1 year as a Waiter/Waitress in a hotel, lodge, or reputable restaurant setting.
- Exceptional customer service orientation and strong verbal communication skills.
- Demonstrated ability to work effectively and remain composed in a fast-paced, high-pressure environment.
- Strong attention to detail, organizational skills, and the ability to multitask effectively.
- Basic mathematical proficiency for handling transactions and accurately processing payments.
- Thorough knowledge of food and beverage service procedures, etiquette, and industry best practices.
- Physical ability to stand and walk for extended periods, and to lift and carry moderate weights (e.g., trays, chairs).
Preferred Qualifications
- Certificate or Diploma in Hospitality Management, Food & Beverage Service, or a closely related field.
- Familiarity and proficiency with various point-of-sale (POS) systems commonly used in the hospitality industry.
- Basic knowledge of local and international cuisine, wines, and beverage pairings.
- Fluency in additional languages beyond English (e.g., Swahili, French, German) is a significant advantage.
Perks & Benefits
- Competitive salary package with opportunities for service charge and gratuities.
- Complimentary delicious meals provided during all working shifts.
- Provision of professional uniform and laundry service.
- Excellent opportunities for continuous professional development and clear career advancement pathways within Maanzoni Lodge.
- A vibrant, collaborative, and highly supportive team environment.
- Access to staff recreational facilities to promote work-life balance.
- Participation in our comprehensive health and wellness programs.
- Employee recognition programs celebrating outstanding performance and dedication.
How to Apply
If you are ready to embark on a rewarding career with Maanzoni Lodge and meet the qualifications listed above, we invite you to apply. Please click on the application link below to submit your comprehensive resume and a compelling cover letter detailing your relevant experience, outlining your passion for hospitality, and explaining why you are the ideal candidate for this pivotal role. We eagerly look forward to reviewing your application and potentially welcoming you to our esteemed team!