About Company
Career.zycto is dedicated to fostering emerging talent in the tech space. We believe in nurturing potential, providing a robust environment where aspiring professionals can truly thrive. For a Web Support Technician Trainee, this means hands-on learning, direct mentorship, and a clear pathway to becoming a certified expert. We’re a dynamic team committed to innovation and excellence, creating an ideal launchpad for your tech career. Join us and build a solid foundation, gaining invaluable experience in a supportive, forward-thinking setting that prioritizes your growth.
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Job Description
Are you a technology enthusiast with a burning desire to kickstart your career in web support? Career.zycto is seeking a highly motivated and detail-oriented Web Support Technician Trainee to join our dynamic team in Galadimawa, Abuja. This entry-level position is meticulously designed for individuals with little to no prior professional experience, but possess a strong foundational understanding of web technologies and a genuine passion for problem-solving. We are looking for an individual eager to learn, grow, and contribute to providing exceptional technical assistance to our diverse clientele.
As a Web Support Technician Trainee, you will embark on a comprehensive training program that will equip you with the essential skills and knowledge required to diagnose, troubleshoot, and resolve various web-related issues. You’ll work alongside experienced professionals, gaining invaluable hands-on experience in a supportive and collaborative environment. Your journey will involve learning about content management systems, basic front-end web technologies (HTML, CSS, JavaScript), domain management, hosting services, and how to effectively communicate technical solutions to non-technical users. This role is not just about fixing problems; it’s about understanding the underlying causes, preventing future occurrences, and continuously improving user experience. We are committed to investing in your professional development, offering mentorship, and providing opportunities to specialize as you advance. If you’re ready to dive deep into the world of web support, learn from the best, and make a tangible impact, we encourage you to apply and begin your rewarding career path with Career.zycto.
Key Responsibilities
- Participate in a structured training program to understand core web technologies and support methodologies.
- Assist senior technicians in diagnosing and resolving basic website-related issues, including broken links, content updates, and minor display errors.
- Learn to provide first-line technical support to users via email, chat, and phone, escalating complex issues as needed.
- Document support tickets, resolutions, and common troubleshooting steps in a clear and concise manner.
- Monitor website performance and report any anomalies or potential issues.
- Assist with basic website maintenance tasks, such as plugin updates or minor configuration changes under supervision.
- Collaborate with team members to share knowledge and improve overall support processes.
- Maintain up-to-date knowledge of industry trends and new web technologies.
- Contribute to creating and updating self-help articles and user guides.
Required Skills
- Basic understanding of internet technologies (e.g., browsers, HTTP, DNS)
- Familiarity with operating systems (Windows, macOS)
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and a logical approach
- High level of patience and empathy when dealing with user issues
- Ability to learn quickly and adapt to new technologies
- Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace)
Preferred Qualifications
- Relevant certification or coursework in IT, Computer Science, or a related field (e.g., CompTIA A+, Google IT Support Certificate)
- Basic knowledge of HTML and CSS
- Exposure to Content Management Systems (e.g., WordPress, Joomla)
- Experience with ticketing systems or helpdesk software (even in a personal capacity)
- A personal project or portfolio demonstrating interest in web technologies
Perks & Benefits
- Comprehensive training and mentorship program
- Opportunities for professional development and certifications
- Health and wellness benefits
- Paid time off and public holidays
- Supportive and collaborative work environment
- Career growth opportunities within the company
- Modern office space with amenities
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any relevant coursework, personal projects, or volunteer experiences that demonstrate your passion for web technology and problem-solving. We look forward to reviewing your application and potentially welcoming you to our team.
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