About Company
Econet Wireless Zimbabwe is Zimbabwe’s largest telecommunications company, providing a comprehensive suite of mobile, fixed-line, internet, and payment solutions. Founded on the principle of using telecommunications to empower people, we have grown to become a dominant force in the region, continually innovating and expanding our reach. Our mission extends beyond connectivity; we are deeply committed to community development, sustainability, and technological advancement. We foster a culture of innovation, integrity, and excellence, where every employee is encouraged to contribute to our shared vision. Join a team that is not just building a network, but building a nation, connecting millions to opportunities and essential services every day. We believe in harnessing the power of digital inclusion to drive progress and improve livelihoods across the country, making a significant impact on economic growth and social development.
Job Description
Are you a proactive and highly organized individual with a passion for connecting with people and driving engagement? Econet Wireless Zimbabwe, a leading telecommunications and technology company dedicated to empowering communities across Zimbabwe, is seeking a dynamic Work from Home Lead Nurturing Assistant to join our innovative team. This remote role offers a unique opportunity to contribute significantly to our growth strategy by cultivating relationships with prospective customers and ensuring a seamless journey from initial interest to becoming valued clients.
At Econet, we believe in leveraging technology to transform lives and create a digitally inclusive future. As a Lead Nurturing Assistant, you will play a crucial role in the early stages of our customer acquisition funnel, working closely with our sales and marketing teams to qualify leads, provide valuable information, and maintain consistent, personalized communication. You’ll be the bridge between initial interest and deeper engagement, helping potential customers understand the unique value propositions of Econet’s diverse range of products and services, from mobile data and voice to EcoCash and enterprise solutions. This isn’t just about making calls; it’s about building rapport, understanding needs, and guiding individuals and businesses towards solutions that enhance their connectivity and productivity. You will be instrumental in identifying key decision-makers and understanding their pain points, positioning Econet as the ideal partner.
We’re looking for someone who thrives in a virtual environment, possesses exceptional communication skills, and has a knack for identifying and developing promising leads. You will be responsible for managing and updating our CRM system, ensuring accurate data capture and effective segmentation of leads. Your day-to-day will involve a blend of email outreach, social media engagement, and occasional phone calls, all designed to move leads further down the sales pipeline. This role is perfect for a self-starter who can manage their time effectively, work independently, and contribute to a collaborative team culture even from a distance. Join us in shaping the future of connectivity in Zimbabwe, making a tangible impact from the comfort and convenience of your home in Buhera, Manicaland Province. We offer a supportive environment focused on continuous learning and professional development, ensuring you have the tools and training to excel in your role and grow within our expansive organization. Your contributions will directly influence our ability to reach more Zimbabweans with essential digital services, fostering economic growth and social progress.
Key Responsibilities
- Execute personalized lead nurturing campaigns across various channels (email, social media, phone calls) to engage prospects and move them through the sales funnel.
- Qualify inbound and outbound leads, assessing their needs and readiness to purchase Econet products and services.
- Maintain and update CRM records with accurate and detailed information on lead interactions and progress.
- Collaborate closely with sales and marketing teams to align on messaging, campaign strategies, and lead handoff processes.
- Provide prospects with relevant information, resources, and demonstrations to educate them on Econet's offerings.
- Identify and report on lead nurturing performance metrics, suggesting improvements for future campaigns.
- Assist in developing and refining lead nurturing content and email templates.
- Stay informed about industry trends, competitor activities, and new product developments within Econet.
Required Skills
- Excellent written and verbal communication skills in English and Shona/Ndebele.
- Proven ability to work independently and manage time effectively in a remote setting.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot).
- Strong organizational skills and attention to detail.
- Ability to understand customer needs and present solutions effectively.
- Proficiency with digital communication tools (email marketing platforms, social media management tools).
- Self-motivated with a proactive and results-oriented mindset.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- Previous experience in a lead generation, sales development, or customer service role, preferably in telecommunications or technology.
- Familiarity with marketing automation platforms.
- Experience working with targets and KPIs.
- Demonstrated ability to build rapport and strong relationships with diverse stakeholders.
Perks & Benefits
- Opportunity to work remotely from Buhera, Manicaland Province, offering flexibility and work-life balance.
- Competitive salary package.
- Comprehensive health and wellness programs.
- Ongoing professional development and training opportunities.
- Be part of a leading, innovative company making a significant impact in Zimbabwe.
- Supportive and collaborative team environment.
How to Apply
If you are ready to take on this exciting challenge and contribute to a dynamic team from the comfort of your home, we encourage you to apply. Please click on the application link below to visit our careers page. Navigate to the ‘Vacancies’ section and submit your application online, ensuring your resume and cover letter highlight your relevant experience and why you are the ideal candidate for this remote Lead Nurturing Assistant role.