About Company
Farfetch is the leading global platform for the luxury fashion industry. We connect creators, curators, and consumers worldwide, powering the future of fashion. With a mission to be the global platform for luxury fashion, we operate an unparalleled global marketplace for luxury fashion, connecting customers in over 190 countries with items from more than 1,400 of the world’s best brands, boutiques, and department stores. Our technology-driven approach and innovative solutions are transforming the industry, creating a seamless and personalized shopping experience for millions. Join a dynamic team that thrives on innovation, collaboration, and a passion for redefining luxury retail in a digital age.
Job Description
Are you a highly organised, proactive, and detail-oriented professional with a passion for e-commerce and marketplace dynamics? Farfetch is seeking a dedicated Work from Home Marketplace Operations Partner to join our innovative team, based remotely within Chelsea, London. In this crucial role, you will be instrumental in ensuring the smooth and efficient operation of our luxury marketplace, acting as a key liaison between Farfetch and our network of esteemed brand partners and boutiques. This is a fully remote position, allowing you to manage your work from the comfort and convenience of your home office while remaining deeply integrated into our collaborative global team.
This position demands a strategic thinker who can not only manage daily operational workflows but also identify opportunities for process improvements and partner success. You will be responsible for overseeing the end-to-end operational journey for a portfolio of our partners, from initial onboarding and comprehensive catalog management to efficient order fulfilment, inventory optimisation, and rigorous performance monitoring. Your ability to analyse complex data sets, troubleshoot intricate operational issues, and communicate effectively across various internal and external stakeholders will be absolutely vital in maintaining Farfetch’s high standards of service and operational excellence across our expansive global platform. We are looking for someone who can anticipate potential issues, implement preventative measures, and drive continuous improvement within our marketplace ecosystem.
As a Work from Home Marketplace Operations Partner, you will leverage your deep industry expertise and proactive engagement to guide partners on best practices, swiftly resolve operational challenges, and ensure their seamless and successful integration into the sophisticated Farfetch ecosystem. This role is perfect for an individual who thrives in a dynamic, fast-paced digital environment, possesses exceptionally strong problem-solving capabilities, and is deeply committed to delivering outstanding results. You will work autonomously from your home office, managing your schedule and priorities, but will remain an integral part of a highly collaborative global team, regularly interacting with colleagues in Partner Services, Technology, Commercial, and Merchandising departments. Your contributions will directly influence the growth and success of the Farfetch marketplace, playing a pivotal role in maintaining our reputation as the leading global platform for luxury fashion. This is a unique opportunity to shape the future of luxury e-commerce from the comfort of your home, making a tangible impact on a world-renowned brand. We foster a culture of innovation, continuous learning, and mutual support, even in a remote setting.
Key Responsibilities
- Manage the end-to-end operational workflow for a portfolio of Farfetch partners, ensuring compliance with marketplace standards and SLAs.
- Act as the primary point of contact for partners regarding operational queries, issues, and strategic improvements.
- Oversee partner onboarding, product catalog integration, inventory management, and order fulfilment processes.
- Proactively identify and resolve operational bottlenecks, system issues, and performance challenges.
- Monitor partner performance metrics, analyse data to identify trends, and implement strategies for optimisation.
- Collaborate with internal teams (Commercial, Product, Technology, Logistics) to enhance partner experience and platform functionality.
- Develop and maintain strong relationships with partners, providing training and guidance on best practices.
- Contribute to the development and improvement of operational processes and tools.
- Ensure timely and accurate reporting on operational performance and key metrics.
- Stay informed of industry best practices and competitor activities to maintain Farfetch's competitive edge.
Required Skills
- Minimum of 3-5 years of experience in e-commerce operations, marketplace management, or account management.
- Proven experience working with online marketplaces or e-commerce platforms.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Excellent communication, negotiation, and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Excel and experience with CRM or project management software.
- Demonstrated ability to manage multiple priorities in a fast-paced, remote work environment.
- Proactive problem-solver with a meticulous attention to detail.
- Ability to work independently and as part of a distributed team.
Preferred Qualifications
- Bachelor's degree in Business Administration, E-commerce, Operations Management, or a related field.
- Experience with SQL or other data querying tools.
- Familiarity with luxury fashion retail or a passion for the industry.
- Experience with international operations and cross-cultural communication.
- Proficiency in additional languages (e.g., Italian, French, Portuguese) is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and flexible working arrangements.
- Home office allowance and ergonomic support.
- Pension scheme.
- Employee discount on Farfetch marketplace purchases.
- Opportunities for professional development and career growth.
- Virtual team events and a strong remote-first company culture.
How to Apply
If you are ready to make a significant impact on the global luxury fashion industry from your home office in Chelsea, London, we encourage you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and passion align with our vision.
