About Company
Ready to launch your career where every day offers a chance to make a tangible difference? Career.zycto is deeply committed to empowering individuals entering the social services sector, particularly those passionate about youth advocacy. We champion a culture of continuous learning and support, ensuring our entry-level team members receive the mentorship and resources needed to thrive. Join a vibrant team dedicated to fostering positive outcomes for young people in the Cairns region, where your contributions are valued and your professional growth is a priority. We’re more than just a workplace; we’re a launchpad for meaningful careers.
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Job Description
Are you passionate about making a positive impact in the lives of young people and ready to embark on a rewarding career path? Career.zycto is seeking a dedicated and empathetic Youth Services Case Aide to join our dynamic team in Cairns North. This entry-level position is perfect for individuals eager to develop their skills in social services, providing crucial administrative and support functions that underpin effective youth case management. You’ll play a pivotal role in ensuring the smooth operation of our services, directly contributing to our mission of empowering young individuals and their families.
As a Youth Services Case Aide, you will be the backbone of our support system, assisting Case Managers in delivering comprehensive services to our clients. Your daily tasks will range from managing client records and coordinating appointments to providing practical assistance and acting as a crucial first point of contact. This role offers an unparalleled opportunity to gain hands-on experience in the youth services sector, working alongside experienced professionals who are committed to mentorship and professional development. We believe in nurturing talent and providing a clear pathway for growth within our organisation.
This position requires an individual with exceptional organisational skills, a keen eye for detail, and a compassionate approach. You must be adept at handling sensitive information with discretion and maintaining strict confidentiality. While this is an entry-level role, a strong commitment to learning and a proactive attitude are essential. You will be instrumental in creating a welcoming and supportive environment for young people accessing our services, ensuring they feel heard, respected, and valued. If you are looking for a role where your administrative prowess meets your desire to serve the community, and where every day brings new opportunities to contribute to meaningful change, we encourage you to apply.
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At Career.zycto, we are proud of our inclusive culture that celebrates diversity and encourages innovation. We understand that starting a career can be daunting, which is why we offer a comprehensive onboarding program and ongoing training to help you succeed. This is more than just a job; it’s an opportunity to build a career that truly makes a difference in the lives of vulnerable youth in the Cairns region. Join us and become a vital part of a team dedicated to fostering resilience, promoting well-being, and creating brighter futures.
Key Responsibilities
- Assist Case Managers with administrative tasks, including scheduling appointments, managing calendars, and preparing documentation.
- Maintain accurate and confidential client records, ensuring all data entry is timely and precise.
- Act as a primary point of contact for clients, answering inquiries and directing them to appropriate resources or staff members.
- Coordinate support services, referrals, and resources for young people and their families under the guidance of Case Managers.
- Prepare reports, compile data, and assist with program evaluation activities.
- Facilitate communication between clients, Case Managers, and external agencies.
- Provide practical support to clients as needed, such as assisting with transport arrangements or locating community resources.
- Adhere strictly to all organisational policies, procedures, and ethical guidelines regarding client care and confidentiality.
- Participate in team meetings, training sessions, and professional development opportunities.
- Contribute to maintaining a safe, supportive, and welcoming environment for all clients and visitors.
Required Skills
- Exceptional verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
- Demonstrated empathy, patience, and a non-judgmental approach.
- Ability to work effectively both independently and as part of a team.
- Strong commitment to client confidentiality and ethical practice.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Cultural sensitivity and the ability to work respectfully with diverse populations.
Preferred Qualifications
- Certificate III or IV in Community Services, Youth Work, Social Work, or a related field.
- Previous volunteer or paid experience in a community services or youth-focused setting.
- Current First Aid and CPR certification.
- Valid Queensland Driver's License and access to a reliable vehicle.
Perks & Benefits
- Opportunities for professional development and career advancement within the organisation.
- Access to Employee Assistance Program (EAP) for personal and professional support.
- Supportive and collaborative team environment.
- Meaningful work that directly contributes to community well-being.
- Comprehensive onboarding and ongoing training.
- Flexible working arrangements where operational needs allow.
How to Apply
To apply for this rewarding opportunity, please click on the application link below. Ensure your resume highlights your relevant skills, experience, and passion for youth services. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team. Only shortlisted candidates will be contacted for an interview.
