About Company
Dreaming of a role where your communication skills truly shine? Career.zycto partners with leading e-commerce innovators to build stellar customer experiences, and we believe exceptional online chat support is the heartbeat of customer satisfaction. We connect talented individuals like you with dynamic platforms where you can make a tangible difference in customers’ daily interactions. Join a network that values empathy, efficiency, and a proactive approach, providing you with opportunities to thrive in the fast-paced digital marketplace. We’re seeking individuals ready to grow, learn, and elevate service standards for reputable brands.
Advertisement
Job Description
Are you passionate about helping customers and thrive in a fast-paced digital environment? Career.zycto is actively seeking dedicated and enthusiastic Online Chat Support Specialists to join our dynamic team, supporting a prominent e-commerce platform. In this remote role, you will be the first point of contact for customers, providing essential assistance through live chat to resolve inquiries, troubleshoot issues, and ensure a seamless shopping experience. This isn’t just about answering questions; it’s about building trust, demonstrating empathy, and delivering solutions that leave customers feeling valued and understood. You’ll be instrumental in shaping the customer journey, handling everything from order status updates, product information, and payment queries to navigating returns and exchanges.
We are looking for individuals who possess excellent written communication skills, a keen eye for detail, and the ability to multitask efficiently without compromising quality. Your proactive approach will enable you to anticipate customer needs and provide comprehensive support. If you are a problem-solver by nature, enjoy working independently, and are committed to maintaining high standards of service in a remote setting, this opportunity is for you. Join us in making online shopping a delight for everyone.
Key Responsibilities
- Provide prompt, accurate, and professional responses to customer inquiries via live chat regarding products, orders, payments, shipping, and returns.
- Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems to relevant departments when necessary.
- Maintain a high level of customer satisfaction by delivering exceptional service and building positive customer relationships.
- Document customer interactions accurately and thoroughly in the CRM system.
- Collaborate with internal teams (e.g., logistics, technical support) to ensure timely resolution of customer concerns.
- Stay up-to-date with product knowledge, company policies, and e-commerce trends to provide informed support.
- Identify and escalate recurring issues or trends to management for continuous service improvement.
- Assist with other customer service-related tasks as required.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proven experience in a customer service role, preferably in an online or chat support capacity.
- Proficiency in using CRM software and online chat platforms.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric attitude.
- High level of empathy and patience when dealing with diverse customer queries.
- Reliable internet connection and a conducive home office setup.
Preferred Qualifications
- Previous experience working with e-commerce platforms or online retail.
- Familiarity with various e-commerce payment gateways and logistics processes.
- Ability to type accurately and quickly.
- A diploma or degree in a related field.
Perks & Benefits
- Competitive monthly salary.
- Opportunity to work remotely from anywhere in Gbagada, Lagos.
- Access to ongoing training and professional development resources.
- Supportive and collaborative team environment.
- Potential for career growth within the e-commerce sector.
- Flexible work schedule options.
How to Apply
If you are eager to contribute your skills to a leading e-commerce platform and meet the qualifications listed above, we encourage you to apply! Please click on the link below to submit your application directly. Ensure your resume highlights your customer service and chat support experience.
Advertisement
