About Company
Career.zycto specializes in connecting exceptional talent with dynamic opportunities in the vibrant travel and tourism sector. For a dedicated Airline Ticketing Officer, we offer a pathway to thrive within reputable organizations known for their commitment to service excellence. Join a network that values precision, customer satisfaction, and career growth, ensuring your expertise in reservations and ticketing finds its perfect home in an environment where your skills are truly appreciated and leveraged.
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Job Description
Are you passionate about travel and possess a meticulous eye for detail? Career.zycto is seeking a highly skilled and customer-centric Airline Ticketing Officer & Reservation Desk professional to join a leading travel services provider in Zimmerman, Nairobi. This pivotal role involves managing flight reservations, issuing tickets, and ensuring a seamless booking experience for clients. You will be the frontline representative, responsible for accurate information dissemination, efficient problem-solving, and providing exceptional service that fosters trust and loyalty. The ideal candidate will have extensive experience with Global Distribution Systems (GDS) and a comprehensive understanding of airline rules and regulations. If you thrive in a fast-paced environment and are committed to delivering top-tier service, this could be your next significant career move.
Key Responsibilities
- Handle flight reservations, rebooking, and cancellations efficiently using GDS platforms (Amadeus, Sabre, Galileo, etc.).
- Issue and reissue airline tickets accurately, adhering strictly to airline policies and IATA regulations.
- Provide expert advice on flight schedules, fares, baggage allowances, visa requirements, and travel insurance.
- Manage client inquiries and resolve travel-related issues with professionalism and a problem-solving approach.
- Maintain up-to-date knowledge of airline products, services, and industry changes.
- Process payments and maintain accurate records of all transactions.
- Build and maintain strong relationships with clients through excellent customer service.
- Collaborate with other team members to ensure smooth operations and service delivery.
- Generate and submit daily, weekly, and monthly sales and reservation reports.
Required Skills
- Proficiency in at least one major Global Distribution System (GDS) like Amadeus, Sabre, or Galileo.
- Proven experience in airline ticketing, reservations, and customer service.
- Excellent verbal and written communication skills in English.
- Strong attention to detail and high level of accuracy.
- Ability to work effectively under pressure and manage multiple tasks.
- Exceptional problem-solving and decision-making abilities.
- Customer-focused attitude with a commitment to service excellence.
- Good geographical knowledge and understanding of international travel regulations.
Preferred Qualifications
- IATA certification or equivalent travel industry qualification.
- Knowledge of an additional language (e.g., Swahili, French) is a plus.
- Experience working in a busy travel agency or airline environment.
- Familiarity with CRM software and office productivity tools.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Paid time off and public holidays.
- Opportunities for professional development and industry training.
- Employee travel discounts and perks.
- Dynamic and supportive work environment.
- Career growth opportunities within the travel sector.
How to Apply
Ready to elevate your career in the travel industry? Don’t miss this opportunity to join a forward-thinking team. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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