About Company
Join a vibrant team where every day brings a new adventure! Career.zycto is on a mission to craft unforgettable event trips, transforming ordinary journeys into extraordinary experiences. For a Tour Coordinator specializing in event trips, this means an environment that champions creativity, meticulous planning, and a genuine passion for showcasing the best of Nairobi and beyond. We thrive on dynamism and collaboration, offering you the autonomy to innovate and deliver exceptional logistical solutions. This is an incredible opportunity to shape unique travel narratives and leave a lasting positive impact on our clients’ most significant moments, growing your expertise in a supportive and forward-thinking culture.
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Job Description
Career.zycto is seeking a highly organized, enthusiastic, and detail-oriented Tour Coordinator specializing in Event Trips to join our dynamic team in Hurlingham, Nairobi. This pivotal role involves meticulously planning, executing, and overseeing a wide array of event-based tours, ranging from corporate retreats and team-building exercises to special occasion celebrations and themed group excursions across Nairobi and potentially broader Kenya.
The successful candidate will be the cornerstone of our event trip operations, responsible for transforming client visions into seamless and memorable travel experiences. You will manage every logistical detail from conception to completion, ensuring impeccable service delivery and client satisfaction. This includes researching and selecting appropriate venues, securing top-tier accommodation, arranging reliable transportation, coordinating catering, scheduling engaging activities, and managing vendor relationships effectively. You will also be the primary point of contact for clients, providing expert guidance, clear communication, and prompt resolution to any challenges that may arise during the planning or execution phases.
We are looking for someone with a genuine passion for travel and events, an innate ability to anticipate needs, and a proactive approach to problem-solving. You should thrive in a fast-paced environment, possess exceptional negotiation skills, and be adept at juggling multiple projects simultaneously while maintaining a keen eye for detail. Your contribution will directly impact our clients’ most cherished memories, making this a truly rewarding position for a dedicated and creative professional.
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If you are driven by the desire to create unparalleled event experiences, excel in logistical coordination, and possess a deep understanding of the tourism landscape in Kenya, Career.zycto offers a unique opportunity to grow your career within a supportive and innovative environment. We value resourcefulness, client-centricity, and a commitment to excellence in every tour we orchestrate.
Key Responsibilities
- Design and develop comprehensive tour packages specifically tailored for various corporate, leisure, and special event groups.
- Coordinate all logistical aspects of event trips, including transport, accommodation, catering, venue bookings, activity scheduling, and equipment rentals.
- Manage and foster strong relationships with suppliers and vendors, negotiating contracts to ensure quality service delivery and cost-effectiveness.
- Prepare detailed itineraries, budgets, and communication plans for clients and internal operational teams.
- Act as the primary point of contact for clients before, during, and after trips, ensuring their needs are met and expectations are exceeded.
- Proactively troubleshoot issues and resolve conflicts efficiently and calmly during tours to maintain smooth operations and client satisfaction.
- Conduct thorough post-event evaluations to gather feedback, identify areas for improvement, and ensure continuous enhancement of services.
- Maintain accurate records, documentation, and financial reports for all tours and events.
- Ensure strict compliance with all safety regulations, local guidelines, and company policies throughout all event trip operations.
- Assist in the development of marketing materials and presentations to promote event trip offerings.
Required Skills
- Proven experience (minimum 3 years) in tour coordination, event management, or a similar logistical role.
- Exceptional organizational, multitasking, and project management skills.
- Strong negotiation, vendor management, and contract handling abilities.
- Excellent written and verbal communication, and interpersonal skills.
- Proficiency in travel planning software, CRM systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work effectively under pressure, manage tight deadlines, and adapt to changing circumstances.
- Strong problem-solving and independent decision-making capabilities.
- In-depth knowledge of local attractions, venues, transportation networks, and travel logistics within Nairobi and Kenya.
- Customer-centric mindset with a commitment to delivering high-quality service.
Preferred Qualifications
- Bachelor's degree in Tourism, Hospitality Management, Event Management, Business Administration, or a related field.
- Fluency in an additional language, such as Swahili or French, is a plus.
- Professional certification in event planning or tourism management.
- Experience with budget management and financial reporting for tours/events.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Opportunities for continuous professional development and training.
- A dynamic, collaborative, and supportive work environment.
- Exciting travel opportunities as an integral part of the role.
- Generous paid time off and public holidays.
- Employee discounts on company tours and event packages.
- Modern office facilities in a convenient Hurlingham location.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience, specific achievements in managing complex logistical arrangements for group tours or events, and passion for event travel coordination. Click the application link below to apply directly.
