About Company
Career.zycto fosters an environment where operational excellence meets genuine guest satisfaction, particularly within our vibrant hotel settings. We understand that a meticulously managed environment directly impacts our guests’ experience, and this starts with strong leadership in housekeeping. For a dedicated Housekeeping Supervisor, joining us means stepping into a role where your leadership, keen eye for detail, and commitment to hygiene standards are not just valued, but essential to our daily triumphs. We empower our teams with resources and support, ensuring you can shine and grow your career in a dynamic hospitality landscape.
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Job Description
We are seeking a highly motivated and experienced Housekeeping Supervisor to join our dynamic hotel team in Waithaka, Nairobi. As a Housekeeping Supervisor, you will be instrumental in maintaining the highest standards of cleanliness, order, and guest satisfaction across all areas of our establishment. Your leadership will inspire our dedicated housekeeping team to deliver exceptional service, ensuring every guest enjoys a pristine and comfortable stay. This role requires a keen eye for detail, strong organizational skills, and a proactive approach to problem-solving. You will oversee daily operations, from room inspections to managing inventory and training staff, all while upholding strict hygiene and safety protocols.
At Career.zycto, we believe that the backbone of a great guest experience lies in the meticulous care and presentation of our facilities. This is more than just a job; it’s an opportunity to shape the environment in which our guests create lasting memories. You will be at the forefront of ensuring operational efficiency, managing resources effectively, and fostering a positive and productive work atmosphere. If you are passionate about hospitality, possess proven leadership skills, and are committed to excellence, we invite you to contribute your expertise to our growing team. Join us in setting new benchmarks for cleanliness and guest service in the vibrant Waithaka community.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping staff, including assigning tasks and monitoring performance.
- Conduct thorough inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and maintenance standards.
- Train new housekeeping employees on cleaning procedures, safety standards, and guest service protocols.
- Manage inventory of cleaning supplies, linens, and amenities, ensuring adequate stock levels and minimizing waste.
- Address and resolve guest complaints or requests regarding housekeeping services promptly and professionally.
- Ensure all health, safety, and hygiene regulations are strictly followed by the housekeeping team.
- Develop and maintain weekly staff schedules to ensure optimal coverage and productivity.
- Identify and report maintenance issues promptly to the engineering department.
- Monitor staff adherence to hotel policies and procedures, including uniform and grooming standards.
- Assist in budgeting, purchasing, and stock control for the housekeeping department.
Required Skills
- Minimum 3 years of progressive experience in hotel housekeeping, with at least 1 year in a supervisory role.
- Proven leadership and team management abilities, with a focus on motivation and development.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational and time management capabilities.
- Exceptional attention to detail and a commitment to high standards.
- Ability to work effectively in a fast-paced, dynamic environment and handle multiple tasks.
- Proficiency in English; knowledge of Swahili is an added advantage.
- Problem-solving skills and the ability to make sound decisions under pressure.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Hotel Operations, or a related field.
- Familiarity with various cleaning chemicals, tools, and equipment.
- Knowledge of local health and safety regulations pertinent to the hospitality industry.
- Experience with hotel property management systems (PMS) and housekeeping software.
- First Aid and Fire Safety certifications.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Paid time off and holiday benefits.
- Opportunities for professional development and career advancement within a growing hospitality group.
- Complimentary staff meals during shifts.
- Employee recognition programs and team-building events.
- A supportive and collaborative work environment committed to excellence.
How to Apply
Interested candidates are invited to click on the application link below to submit their CV and cover letter. Please ensure your application highlights your relevant experience and qualifications for this role. We look forward to reviewing your application!
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