About Company
Premier Service Medical Investments (PSMI) stands as Zimbabwe’s largest private healthcare provider, committed to delivering comprehensive and quality medical services across various disciplines. With an extensive and integrated network of clinics, hospitals, diagnostic centers, and pharmacies strategically located throughout the country, PSMI aims to make world-class healthcare accessible and affordable for all Zimbabweans. We pride ourselves on a deeply patient-centric approach, leveraging state-of-the-art technology, modern medical practices, and a dedicated team of highly qualified and compassionate professionals to ensure the best possible health outcomes for every individual we serve. Our robust presence spans the breadth of the country, ensuring that communities, including those in rural and developing growth points like Lupane, have access to essential health services. Joining PSMI means becoming an integral part of a legacy of healthcare excellence, contributing significantly to the well-being and betterment of the nation’s health landscape, and working within an organisation that values innovation, professionalism, and community service.
Job Description
Premier Service Medical Investments (PSMI) is seeking a highly organized, empathetic, and professional Medical Receptionist to join our dedicated team in Lupane, Matabeleland North Province. This pivotal role serves as the first point of contact for our valued patients, playing a crucial part in shaping their entire clinic experience. As a Medical Receptionist, you will be the welcoming face and voice of our medical facility, responsible for ensuring the smooth and efficient operation of the front office.
Your day-to-day responsibilities will involve a dynamic blend of administrative tasks and patient interaction. You will manage patient flow, schedule appointments with precision, handle confidential patient records with the utmost discretion, and process billing and payments accurately. Beyond the technical aspects, this role requires a genuine passion for helping people and a keen ability to remain calm and professional in a busy healthcare environment. You will answer inquiries, provide guidance, and offer support to patients and their families, often during times of concern or stress.
We are looking for an individual who is not only adept at multitasking and managing various administrative duties but also possesses exceptional communication skills, both verbal and written, and a profound sense of empathy. Your ability to connect with patients, listen attentively, and address their needs effectively will be paramount. You will collaborate closely with doctors, nurses, and other support staff to maintain a harmonious and efficient clinical setting, ensuring that patient appointments run on time and that all necessary documentation is meticulously prepared. This role is more than just an administrative position; it is an opportunity to make a tangible difference in the lives of our community members, providing essential support to our medical professionals, and upholding PSMI’s commitment to delivering accessible, quality healthcare services to the people of Lupane and beyond.
Key Responsibilities
- Warmly greet and welcome patients and visitors to the clinic, ensuring a positive first impression.
- Efficiently answer incoming phone calls, address inquiries, and direct calls to appropriate personnel.
- Schedule, reschedule, and confirm patient appointments using the clinic's booking system.
- Register new patients, meticulously collecting and updating demographic, medical history, and insurance information.
- Collect co-payments, process billing, and handle cash, card, and medical aid transactions accurately.
- Maintain strict confidentiality of all patient records and clinic information in compliance with privacy regulations.
- Manage and organize the reception area, ensuring it remains tidy, welcoming, and well-stocked with necessary forms and information.
- Liaise effectively with doctors, nurses, and other medical staff to ensure smooth patient flow and timely communication.
- Prepare patient charts, retrieve existing records, and ensure all necessary documentation is available for appointments.
- Manage incoming and outgoing mail, faxes, and electronic communications.
- Provide general administrative support to the clinic team, including data entry, filing, and photocopying.
- Assist patients with filling out forms and understanding clinic procedures.
Required Skills
- Excellent verbal and written communication skills in English and Ndebele (a key local language).
- Strong interpersonal and customer service abilities, with a patient-first approach.
- Proficiency in computer systems, including Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
- Demonstrated ability to maintain composure and professionalism in a fast-paced and sometimes demanding environment.
- High level of integrity, discretion, and ability to handle sensitive and confidential patient information.
- Meticulous attention to detail and accuracy in data entry, record-keeping, and financial transactions.
Preferred Qualifications
- Minimum of 1 year of experience as a Medical Receptionist or in a similar administrative role within a healthcare setting.
- Basic knowledge of medical terminology and common healthcare billing procedures.
- Familiarity with electronic medical records (EMR) or patient management systems.
- A relevant certificate or diploma in Office Administration, Secretarial Studies, or Healthcare Management.
- Ability to speak additional local languages (e.g., Shona) would be an added advantage.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive medical aid coverage for you and your immediate family.
- Generous annual leave and sick leave provisions.
- Opportunities for continuous professional development and training within a leading healthcare institution.
- A supportive, collaborative, and professional work environment.
- The chance to contribute to a vital organization making a real difference in community health.
- Employee wellness programs designed to promote a healthy work-life balance.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your CV and cover letter are up-to-date and highlight your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.