About Company
We are on a mission to empower professionals across Zimbabwe by connecting them with unparalleled career opportunities and fostering a vibrant ecosystem of growth. Career.zycto is a dynamic platform dedicated to elevating professional journeys through innovative resources and a supportive community. For an Online Membership Community Manager, this means playing a pivotal role in shaping our digital interactions and ensuring every member feels valued and engaged within our rapidly expanding network. Join us in making a tangible difference.
Advertisement
Job Description
Are you a proactive, empathetic, and digitally savvy individual passionate about fostering vibrant online communities? Career.zycto is seeking an Online Membership Community Manager with flexible hours to join our dynamic remote team, dedicated to empowering professionals across Zimbabwe. This is a unique opportunity to shape the digital heart of our growing platform, connecting members with resources, opportunities, and each other, all while enjoying the autonomy that comes with a flexible work schedule.
In this pivotal role, you will be the driving force behind member engagement, satisfaction, and retention. You will work remotely, leveraging your expertise to build a thriving online environment where professionals can learn, network, and grow. Your day-to-day will involve curating engaging content, moderating discussions, resolving member queries, and implementing strategies to enhance the overall community experience. We believe in empowering our team, and this position offers the flexibility to manage your time effectively while delivering outstanding results.
We are looking for someone who can not only manage an online space but also inspire participation and cultivate a sense of belonging. You will be instrumental in translating our mission into tangible, positive interactions for our members. This isn’t just about managing a forum; it’s about building relationships, understanding needs, and championing the voice of our community. If you thrive in a remote setting, possess exceptional communication skills, and are driven by the success of others, we invite you to contribute to Career.zycto’s vision. Embrace this chance to innovate, lead, and make a significant impact on thousands of professional journeys from anywhere within Mashonaland East Province.
Advertisement
Key Responsibilities
- Develop and implement community engagement strategies to foster a lively and supportive online environment.
- Moderate online discussions, ensuring adherence to community guidelines and promoting positive interactions.
- Create, curate, and schedule engaging content (posts, polls, events) relevant to professional development and career growth.
- Act as the primary point of contact for member inquiries, feedback, and support, resolving issues promptly and effectively.
- Monitor community metrics and provide regular reports on growth, engagement, and sentiment to inform strategic decisions.
- Organize and facilitate online events, webinars, and workshops to enhance member value and participation.
- Identify and nurture community advocates and influencers to amplify our message and reach.
- Collaborate with marketing, content, and product teams to align community activities with broader company goals.
- Stay informed about industry trends and best practices in online community management.
- Onboard new members and ensure they have a seamless and welcoming experience within the community.
Required Skills
- Proven experience in online community management, social media management, or a similar engagement-focused role.
- Excellent written and verbal communication skills in English, with a strong ability to adapt tone and style.
- Demonstrable experience with online community platforms and tools (e.g., Slack, Discord, dedicated forum software, social media suites).
- Strong empathy and active listening skills, with a talent for de-escalating conflicts and fostering positive dialogue.
- Ability to work independently and manage time effectively in a flexible, remote work environment.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Basic content creation skills (e.g., writing, simple graphic design, video editing) for engaging posts.
- Familiarity with the professional landscape and career development needs in Zimbabwe or Africa.
- High level of integrity, professionalism, and discretion.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Experience working with membership-based organizations or educational platforms.
- Proficiency in additional local languages (e.g., Shona, Ndebele).
- Certification in Community Management or Social Media Marketing.
- Experience in customer service or public relations.
Perks & Benefits
- Competitive salary paid in USD.
- Flexible working hours and a fully remote work model.
- Opportunity to work with a passionate and innovative team.
- Professional development and growth opportunities.
- Contribution to a meaningful mission of empowering professionals.
- Autonomy and ownership over your role.
- Access to a supportive and collaborative online community of colleagues.
How to Apply
Ready to lead the conversation and cultivate a thriving online professional community? We encourage you to click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. In your cover letter, please highlight your experience with flexible work environments and your approach to fostering engagement in an online community. We look forward to reviewing your application!
