About Company
Become the vital link between customers and success at Career.zycto, a thriving e-commerce platform dedicated to transforming online shopping experiences. We are rapidly expanding our operations in Yaba and seeking enthusiastic individuals eager to make a tangible impact. If you thrive in a fast-paced environment and possess a natural knack for problem-solving, you’ll find a supportive team and ample growth opportunities here. We empower our chat support specialists to deliver exceptional service, ensuring every customer interaction is positive and productive. Your contribution will directly shape our reputation for excellence.
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Job Description
Are you a proactive communicator with a passion for helping others and a keen interest in the dynamic world of e-commerce? Career.zycto is seeking a dedicated Online Chat Support Specialist to join our vibrant team in Oyingbo, Yaba. In this crucial role, you will be the first point of contact for our valued customers, providing exceptional support through live chat channels. This isn’t just about answering questions; it’s about building relationships, resolving issues efficiently, and ensuring every customer leaves satisfied and eager to return. You will play a pivotal role in maintaining our high standards of customer satisfaction and contributing directly to our brand’s reputation.
Your day-to-day will involve assisting customers with a wide range of inquiries, from product information and order tracking to troubleshooting common issues and guiding them through our platform’s features. We expect you to be an empathetic listener, a quick thinker, and a clear, concise writer. You’ll utilize our internal knowledge base and communication tools to provide accurate and timely responses, escalating complex issues to senior support or relevant departments when necessary. This position offers an exciting opportunity to immerse yourself in the fast-paced e-commerce industry, developing your customer service skills and growing with a company that values innovation and customer-centricity. We are looking for someone who is not just seeking a job, but a career where they can make a genuine difference in the online shopping journey of thousands.
Key Responsibilities
- Provide prompt, professional, and accurate assistance to customers via live chat, addressing inquiries related to products, orders, payments, and general platform navigation.
- Resolve customer complaints and issues efficiently and empathetically, striving for first-contact resolution whenever possible.
- Maintain a comprehensive understanding of Career.zycto's products, services, policies, and procedures to deliver informed support.
- Document all customer interactions accurately and thoroughly in our CRM system.
- Collaborate with other departments (e.g., logistics, technical team) to resolve complex customer issues.
- Identify and escalate priority issues to the appropriate internal teams for immediate action.
- Contribute to the continuous improvement of our customer service processes and knowledge base.
- Uphold brand standards and deliver a consistently positive customer experience.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proven experience in a customer service role, preferably in an online or chat support environment.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software and live chat platforms.
- High level of empathy and a customer-centric mindset.
- Basic computer literacy and comfort with technology.
Preferred Qualifications
- Previous experience working with an e-commerce platform or online retail.
- Familiarity with relevant e-commerce trends and customer expectations.
- Ability to adapt quickly to new software and company procedures.
- A diploma or degree in a relevant field (e.g., Business Administration, Communications).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Paid time off and holidays.
- Employee discounts on platform products.
- Regular team-building activities.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant customer service experience and communication skills. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
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