About Company
Becoming the welcoming face of Career.zycto’s bustling corporate environment is an opportunity for a highly organized and personable individual. At Career.zycto, we pride ourselves on fostering a professional yet supportive atmosphere where every team member contributes to our collective success. This role is crucial in creating an exceptional first impression for our clients and partners, ensuring smooth daily operations, and reflecting our commitment to excellence right from the front desk. Join a team dedicated to growth, innovation, and making a significant impact within the professional services sector.
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Job Description
As a Reception Officer at Career.zycto’s bustling corporate office in Industrial Area, Nairobi, you will serve as the pivotal first point of contact for all visitors, clients, and partners, embodying the professionalism and welcoming spirit of our organization. This essential role requires an individual with exceptional interpersonal skills, a proactive and organized approach, and an unwavering commitment to delivering outstanding service and administrative support. Your primary goal will be to create a warm, professional, and highly efficient welcome, ensuring that every guest’s experience is seamless, positive, and reflective of Career.zycto’s high standards.
Your daily responsibilities will extend significantly beyond initial greetings, encompassing a broad range of critical administrative functions vital for the smooth operation of our office. This includes adeptly managing a high volume of incoming and outgoing communications, both telephonic and electronic, ensuring messages are accurately relayed and inquiries are promptly directed. You will be responsible for handling all incoming and outgoing mail and packages, maintaining accurate logs, and distributing items efficiently. Scheduling and coordinating appointments, managing meeting room bookings, and ensuring the reception area remains impeccably tidy and well-stocked are also key aspects of this role. You will act as a central information hub, providing general assistance and guidance to staff and visitors, answering queries, and resolving minor issues with a friendly and helpful demeanor.
Working within Career.zycto’s dynamic and fast-paced environment demands a professional who can expertly multitask, prioritize tasks effectively, and maintain composure and a positive attitude even under pressure. We are seeking someone who demonstrates initiative, anticipates the needs of the office and its visitors, and possesses a meticulous eye for detail in all administrative functions. This position offers more than just a front desk role; it’s an opportunity to be a crucial ambassador for our corporate image, uphold our professional standards, and contribute directly to a positive and productive workplace culture. If you are passionate about providing excellent customer service, thrive in an organized and supportive setting, and are eager to grow your career within a leading professional services firm, we strongly encourage your application. You will be an integral part of a collaborative team that values respect, innovation, and continuous professional development, offering a stimulating environment for your long-term career success.
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Key Responsibilities
- Greet and welcome visitors warmly, directing them appropriately and announcing their arrival.
- Manage the main reception area, ensuring it is tidy, presentable, and well-stocked.
- Answer, screen, and forward incoming phone calls promptly and professionally.
- Receive, sort, and distribute daily mail, deliveries, and couriers.
- Maintain office security by following procedures and controlling access (monitor logbook, issue visitor badges).
- Schedule appointments, book meeting rooms, and manage calendars as required.
- Provide basic and accurate information in-person and via phone/email.
- Order front office supplies and keep an inventory of stock.
- Assist with administrative tasks such as filing, scanning, and data entry.
- Liaise with internal departments and external vendors to ensure smooth operations.
- Handle customer inquiries and complaints, escalating issues when necessary.
Required Skills
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g., fax machines, printers, switchboards).
- Professional attitude and appearance.
- Solid written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Ability to be resourceful and proactive when issues arise.
- Customer service orientation.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Office Management, or a related field.
- Experience working in a corporate office environment.
- Familiarity with CRM systems or visitor management software.
- Ability to communicate in Swahili.
- Strong problem-solving skills.
Perks & Benefits
- Competitive salary package.
- Health and wellness benefits.
- Paid time off and public holidays.
- Professional development opportunities.
- Supportive and collaborative work environment.
- Modern office facilities in a prime location.
- Team-building activities and social events.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application.
