About Company
Join Career.zycto, a dynamic recruitment partner connecting talent with groundbreaking opportunities. We believe exceptional customer experience is the cornerstone of every successful venture, and we’re building a team passionate about setting new service benchmarks. For a dedicated Customer Experience Agent, Career.zycto offers a supportive, remote environment where your problem-solving skills and empathetic communication will directly impact client and candidate satisfaction. Here, you’ll find an unwavering commitment to professional growth, allowing you to master the art of remote customer interaction and become an indispensable voice for our diverse portfolio of clients.
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Job Description
Are you an empathetic communicator with a passion for helping others, seeking a challenging yet rewarding remote role? Career.zycto is actively seeking a highly motivated and dedicated Customer Experience Agent to join our growing team. In this pivotal remote position, you will be the frontline voice and text for our diverse clientele, ensuring every interaction leaves a positive and lasting impression. This isn’t just a job; it’s an opportunity to shape perceptions, resolve challenges, and build loyalty from the comfort of your home office in Ikeja GRA, Ikeja.
As a Remote Customer Experience Agent, you will handle a high volume of inbound customer inquiries through various channels, primarily chat and phone calls. Your day will involve assisting customers with product inquiries, troubleshooting issues, processing requests, and providing comprehensive information with clarity and warmth. We are looking for individuals who can seamlessly transition between different communication styles, maintaining professionalism and a positive attitude even in demanding situations.
We value proactive problem-solvers who can think on their feet and demonstrate genuine care for customer concerns. You’ll be empowered to take ownership of issues, escalating when necessary but always striving for first-contact resolution. This role demands excellent organizational skills, a keen eye for detail, and the ability to navigate multiple systems simultaneously to efficiently gather information and provide accurate solutions. Our ideal candidate thrives in a structured remote environment, possessing strong self-discipline and time management capabilities to ensure consistent productivity and adherence to service level agreements.
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Career.zycto is committed to fostering a supportive and collaborative remote culture. We provide comprehensive training to equip you with the knowledge and tools needed to excel, along with ongoing support and opportunities for professional development. If you’re ready to leverage your exceptional communication skills to deliver outstanding customer experiences and become an integral part of a forward-thinking team, we encourage you to apply and embark on a fulfilling career journey with us.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via chat, email, and phone calls.
- Resolve customer complaints and issues efficiently and empathetically, striving for first-contact resolution.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction and service quality standards.
- Collaborate with team members and other departments to improve overall customer experience.
- Continuously update job knowledge by participating in training opportunities.
Required Skills
- Minimum of 6 months experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and other customer service tools.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- High-speed, reliable internet connection and a quiet, dedicated home workspace.
- Tech-savviness and ability to quickly learn new software and systems.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- Previous experience in a remote customer service role.
- Familiarity with various chat support platforms.
- Experience in the recruitment or HR industry.
- Fluency in an additional Nigerian language (e.g., Yoruba, Igbo, Hausa).
- Associate's or Bachelor's degree in a relevant field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Paid time off and flexible work arrangements.
- Ongoing training and professional development opportunities.
- Supportive remote work environment with a collaborative team culture.
- Opportunity for career growth within a dynamic company.
- Access to modern tools and technology for effective remote work.
How to Apply
To express your interest in this exciting remote opportunity, please click on the application link below. Ensure your resume highlights your customer service experience and remote work capabilities. We look forward to reviewing your application!
