About Company
Looking to make a tangible impact in a supportive environment? Career.zycto is on a mission to connect talent with opportunity, empowering individuals to achieve their professional aspirations. We are a dynamic and forward-thinking organization dedicated to fostering growth and collaboration within the professional services sector. For an Account Onboarding Aide, our firm offers an exceptional opportunity to be at the forefront of client engagement, ensuring smooth transitions and laying the groundwork for successful partnerships. Join a team where your meticulous attention to detail and proactive approach are not just valued, but essential to our collective success and client satisfaction.
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Job Description
Career.zycto is seeking a highly organized and detail-oriented Account Onboarding Aide to join our thriving team in Hokwe, Chokwe. This part-time role is crucial in ensuring a seamless and positive experience for our new clients as they begin their journey with us. As an Account Onboarding Aide, you will be the backbone of our client integration process, handling a variety of administrative and coordination tasks that ensure all necessary information is collected, processed, and filed accurately and efficiently. Your work will directly contribute to client satisfaction and the overall operational excellence of our company.
This position requires a proactive individual who can manage multiple priorities, communicate effectively, and maintain a high level of accuracy in a fast-paced environment. You will work closely with our Account Management and Sales teams, serving as a vital link between new clients and our internal departments. The ideal candidate will possess strong administrative skills, a keen eye for detail, and a genuine desire to provide exceptional support. If you are passionate about customer service, enjoy organizational challenges, and thrive in a supportive team setting, we encourage you to apply. This is an excellent opportunity to gain valuable experience in professional services and contribute to the growth of a dynamic company.
Key Responsibilities
- Assist in the complete lifecycle of new client account setup, from initial data collection to system activation.
- Verify and process client documentation, ensuring accuracy and compliance with internal policies and regulatory requirements.
- Communicate professionally with new clients to request missing information or clarify details, both verbally and in writing.
- Coordinate with internal departments (e.g., Sales, Operations, Finance) to facilitate smooth client transitions.
- Maintain organized digital and physical client files, ensuring easy retrieval and adherence to data protection protocols.
- Update client information in our CRM system and other relevant databases.
- Prepare onboarding kits and welcome materials for new clients.
- Generate regular reports on onboarding progress and status for management review.
- Identify and suggest improvements to the onboarding process to enhance efficiency and client experience.
- Provide general administrative support to the Account Management team as needed.
Required Skills
- Minimum 1 year of experience in an administrative support, data entry, or customer service role.
- Exceptional organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills in Portuguese and English.
- Ability to work independently and manage time effectively.
- Demonstrated ability to handle confidential information with discretion.
- High school diploma or equivalent.
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce, HubSpot).
- Knowledge of local business regulations and compliance standards.
- Familiarity with the professional services industry.
- A degree or diploma in Business Administration, Office Management, or a related field.
Perks & Benefits
- Competitive part-time salary.
- Flexible working hours to support work-life balance.
- Opportunity for professional growth and development within the company.
- Supportive and collaborative team environment.
- Access to ongoing training and learning resources.
- Contribution to a company dedicated to empowering careers.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your updated CV and a compelling cover letter outlining your experience and why you are the ideal candidate for this Account Onboarding Aide position. We look forward to reviewing your application!
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