About Company
Are you passionate about creating exceptional guest experiences? Career.zycto partners with leading hospitality establishments across Nigeria, dedicated to fostering environments where talent thrives. We connect bright, service-oriented individuals with roles that offer growth, stability, and outstanding benefits. As a Hotel Front Desk Receptionist placed by us, you’ll find a supportive team, clear career paths, and the unique advantage of provided accommodation, ensuring your focus remains on delivering unparalleled service. Join us, and become the welcoming face of a premier hotel.
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Job Description
Career.zycto is thrilled to partner with a prestigious luxury hotel situated in the vibrant heart of Victoria Island, Lagos, to recruit an exceptional Hotel Front Desk Receptionist. This unique opportunity comes with the added benefit of provided accommodation, designed to offer comfort and convenience as you establish your career in one of Nigeria’s most dynamic cities. As the first point of contact for our esteemed guests, you will play a pivotal role in shaping their overall experience, embodying the hotel’s commitment to world-class service and genuine hospitality. We are seeking a proactive, friendly, and highly organized individual with a natural flair for guest relations and a meticulous eye for detail. This role is perfect for someone eager to grow within the hospitality industry, delivering impeccable service from check-in to check-out. You will be instrumental in creating a welcoming atmosphere, efficiently managing reservations, and addressing guest inquiries with professionalism and warmth. If you are dedicated to excellence and possess a talent for making every guest feel valued, we invite you to embark on this rewarding journey.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures.
- Manage reservations, cancellations, and modifications efficiently using property management systems.
- Process payments accurately and handle guest accounts with discretion.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Address guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Maintain an organized and tidy front desk area.
- Coordinate with other hotel departments (housekeeping, concierge, F&B) to ensure seamless guest service.
- Handle incoming and outgoing calls, directing them appropriately.
- Adhere to all hotel policies, procedures, and safety guidelines.
- Perform night audit duties as required, ensuring accuracy of daily transactions.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proficiency in using Property Management Systems (PMS), ideally Opera or similar.
- Strong customer service orientation with a genuine desire to assist guests.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and composed under pressure, particularly during busy periods.
- Attention to detail and accuracy in handling transactions and guest information.
- High level of professionalism and a friendly, approachable demeanor.
- Basic computer literacy (MS Office Suite).
Preferred Qualifications
- Previous experience in a luxury hotel or high-end hospitality environment.
- Knowledge of an additional language (e.g., French, Yoruba, Igbo, Hausa).
- A diploma or degree in Hospitality Management or a related field.
- Experience with cash handling and point-of-sale systems.
- Familiarity with local attractions and concierge services in Lagos.
Perks & Benefits
- Competitive salary package.
- Provided comfortable and secure accommodation.
- Opportunities for professional development and career advancement.
- Access to hotel facilities (e.g., gym, staff meals, discounts).
- Comprehensive health insurance plan.
- A dynamic and supportive work environment.
- Paid time off and holiday benefits.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role. Please ensure your application highlights your customer service skills and availability. Click on the link below to apply directly. We look forward to reviewing your application.
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