About Company
Looking to kickstart your tech career in a dynamic and supportive environment? Career.zycto is a rapidly expanding technology solutions provider dedicated to fostering talent and innovation. We empower our team members to grow, learn new skills, and make a real impact from day one. For an entry-level technical support advisor, our collaborative culture offers unparalleled mentorship and hands-on experience, laying a strong foundation for future career advancement. Join us and be part of a company that values your potential and invests in your success. Discover your future with Career.zycto, where your contributions truly matter.
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Job Description
Are you a technology enthusiast with a passion for helping others solve their IT challenges? Career.zycto is seeking a highly motivated and detail-oriented Internal Technical Support Advisor to join our growing team in Bramalea, Brampton. This is an exciting entry-level opportunity for individuals eager to launch their career in information technology and gain hands-on experience in a fast-paced corporate environment.
As an Internal Technical Support Advisor, you will be the first point of contact for our employees, providing essential technical assistance and ensuring their systems run smoothly. Your role will involve diagnosing and resolving a wide array of technical issues, ranging from basic software queries and hardware malfunctions to network connectivity problems. You’ll work closely with various departments, offering patient and clear guidance to users of all technical proficiencies. This position is perfect for someone who thrives on problem-solving, enjoys continuous learning, and possesses excellent communication skills. You will be instrumental in maintaining our internal IT infrastructure, directly contributing to the productivity and efficiency of our entire organization.
At Career.zycto, we believe in nurturing talent. You won’t just be answering calls; you’ll be actively learning from experienced IT professionals, expanding your technical knowledge, and developing critical customer service skills. We’re committed to your professional growth and will provide the tools, training, and mentorship necessary for you to excel in this role and beyond. If you’re looking for a place where your curiosity is encouraged, your contributions are valued, and your career path is clearly defined, then we invite you to apply and become a vital part of our innovative team.
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Key Responsibilities
- Provide first-level technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware (laptops, desktops, peripherals) and software (OS, applications) issues.
- Assist with network connectivity problems, including Wi-Fi, VPN, and basic LAN troubleshooting.
- Perform user account management, including password resets, account creation, and access modifications.
- Document all support interactions, resolutions, and troubleshooting steps in the ticketing system.
- Escalate complex or unresolved issues to senior IT staff or specialized teams when necessary.
- Assist in the deployment, configuration, and maintenance of IT equipment and software.
- Provide basic IT training and guidance to employees on best practices and system usage.
- Participate in IT asset management, including inventory tracking and equipment refresh cycles.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Customer service-oriented mindset with a patient and empathetic approach.
- Ability to learn new technologies and systems quickly.
- Exceptional time management and organizational skills.
- Ability to work independently and collaboratively in a team environment.
Preferred Qualifications
- Associate's degree or diploma in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Fundamentals.
- Prior experience with IT service desk ticketing systems (e.g., Zendesk, ServiceNow).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP).
- Familiarity with remote desktop support tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off, including vacation and sick leave.
- Opportunities for professional development, training, and certification sponsorships.
- Dedicated mentorship program for entry-level team members.
- Collaborative and supportive work environment.
- Modern office facilities with break areas and amenities.
- Employee assistance program for personal and professional support.
How to Apply
To apply for this exciting Entry Level Internal Technical Support Advisor position, please click on the application link below. We look forward to reviewing your application and learning more about how you can contribute to Career.zycto.
