About Company
At Career.zycto, we believe exceptional service begins with an empowered team. We are a dynamic recruitment partner, dedicated to connecting top talent with leading opportunities in hospitality and property management across Manchester. For a Concierge, this means access to diverse and rewarding environments where your passion for guest satisfaction and problem-solving can truly shine. Join us to find a role where your welcoming presence and meticulous attention to detail are not just valued, but essential to creating memorable experiences. We champion career growth and a supportive professional journey.
Advertisement
Job Description
Career.zycto is seeking a highly professional and customer-focused Concierge to provide exceptional hotel and apartment assistance in the vibrant Fallowfield area of Manchester. This pivotal role requires an individual who embodies warmth, efficiency, and an unwavering commitment to outstanding service. As the first point of contact for both our hotel guests and apartment residents, you will be instrumental in creating a positive and memorable experience from arrival to departure.
You will be responsible for a wide array of duties, ranging from warmly welcoming guests, managing smooth check-ins and check-outs, handling reservations with precision, and providing comprehensive information about local attractions, dining, and transportation. Beyond typical hotel duties, this role extends to supporting apartment residents with their day-to-day needs, including efficient parcel management, prompt resolution of maintenance requests, secure access control, and actively fostering a strong sense of community amongst residents. The ideal candidate will possess an encyclopaedic knowledge of Manchester, particularly Fallowfield, allowing them to offer personalised recommendations and seamless assistance that enhances every interaction.
This position demands a proactive problem-solver with excellent communication skills, capable of anticipating needs and resolving issues with grace, diplomacy, and professionalism. You will be expected to maintain impeccable standards of presentation in the reception area, manage all forms of correspondence with clarity, and collaborate closely with housekeeping, maintenance, and management teams to ensure a cohesive and high-quality service delivery across the board. If you thrive in a dynamic environment, possess a natural flair for hospitality, and are passionate about delivering an unparalleled guest and resident experience, we invite you to join our dedicated team through Career.zycto.
Advertisement
Key Responsibilities
- Warmly welcome all guests and residents, assisting with efficient check-ins, check-outs, and luggage handling.
- Manage reservations, answer inquiries, and provide accurate, detailed information about services, facilities, and local attractions.
- Handle all incoming calls, emails, and correspondence efficiently and professionally.
- Coordinate seamlessly with housekeeping, maintenance, and security teams to ensure smooth operations and timely resolution of any issues.
- Assist apartment residents with their daily needs, including secure parcel receipt/dispatch, key management, and logging service requests.
- Maintain a consistently clean, organized, and inviting front desk and lobby area.
- Process payments accurately, maintain meticulous records, and handle cash/card transactions responsibly.
- Act as a local expert, offering personalised recommendations for dining, entertainment, and transportation.
- Address guest and resident concerns or complaints promptly and courteously, escalating issues when necessary.
- Ensure strict compliance with all safety and security procedures and protocols.
Required Skills
- Proven experience in a concierge, front desk, or hospitality-focused customer service role.
- Exceptional customer service and outstanding interpersonal communication skills.
- Strong verbal and written communication abilities, with attention to detail.
- Proficiency in property management systems (PMS) or hotel reservation software.
- Excellent organisational and multitasking capabilities in a fast-paced environment.
- Ability to remain calm, professional, and efficient under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- In-depth knowledge of Manchester and surrounding areas, especially the Fallowfield locality.
Preferred Qualifications
- Fluency in additional languages to cater to a diverse clientele.
- Current First Aid certification.
- Experience in both hotel and residential property management environments.
- Extensive knowledge of local tourism, cultural events, and hidden gems.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Dedicated opportunities for professional development and career advancement.
- Employee discounts on hotel stays and local attractions.
- A supportive, collaborative, and engaging team environment.
- Modern, welcoming workspace situated in a vibrant community hub.
- Generous holiday allowance to support work-life balance.
How to Apply
To apply for this exciting Concierge – Hotel & Apartment Assistance role, please click on the application link below. Ensure your CV highlights your relevant experience in hospitality and customer service. We look forward to reviewing your application!
