About Company
Net Driven, a leader in providing cutting-edge web solutions for the automotive industry, empowers thousands of tire and auto repair shops across North America with powerful websites, digital marketing, and business management tools. Founded on innovation and customer success, we are a dynamic company constantly evolving to meet the demands of a fast-paced digital landscape. Our culture thrives on collaboration, continuous learning, and a passion for technology that makes a real impact. Join a team where your expertise directly contributes to helping small businesses succeed in the digital age.
Job Description
Are you a meticulous wordsmith with a passion for clarity and a deep understanding of software documentation? Net Driven is seeking a talented and experienced Remote Software Documentation Editor to join our growing product team. In this critical full-time role, you will be instrumental in ensuring the accuracy, consistency, and user-friendliness of all our software-related content, including user manuals, help guides, API documentation, release notes, and internal knowledge base articles. While based out of Scranton, Pennsylvania for administrative purposes, this position offers the flexibility of a fully remote work model, allowing you to contribute your expertise from anywhere within the United States.
You will collaborate closely with product managers, software engineers, UX designers, and technical writers to refine complex technical information into easily digestible and actionable content for various audiences, from end-users to developers. Your keen eye for detail will catch grammatical errors, stylistic inconsistencies, and technical inaccuracies, ensuring our documentation is not only precise but also reflects Net Driven’s brand voice and quality standards. This role is perfect for an individual who thrives in a fast-paced environment, possesses exceptional communication skills, and has a proven track record of elevating the quality of technical content. If you are passionate about making technology accessible and user-friendly through superior documentation, we encourage you to apply and help us define the future of automotive digital solutions.
Key Responsibilities
- Edit and proofread a wide range of software documentation, including user guides, API documentation, release notes, and internal knowledge base articles, ensuring accuracy, clarity, and grammatical correctness.
- Ensure all documentation adheres to established style guides, brand voice, and technical writing best practices.
- Collaborate with technical writers, engineers, product managers, and UX designers to understand product functionality and gather necessary information for documentation.
- Verify technical accuracy of content by testing procedures, validating code examples, and cross-referencing with product specifications.
- Identify and implement opportunities for improving documentation structure, readability, and overall user experience.
- Manage documentation version control and publishing processes using various content management systems.
- Conduct regular audits of existing documentation to identify areas for improvement or updates.
- Contribute to the development and refinement of documentation standards, style guides, and templates.
- Provide constructive feedback to technical writers and other content creators to foster continuous improvement in writing quality.
Required Skills
- 3+ years of professional experience in software documentation editing, technical writing, or a related field.
- Exceptional command of the English language, including grammar, punctuation, and style.
- Proven ability to translate complex technical concepts into clear, concise, and user-friendly language.
- Proficiency with content management systems (CMS) and documentation tools (e.g., Zendesk Guide, Confluence, Gitbook, DITA/XML authoring tools).
- Strong attention to detail and commitment to quality.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in English, Technical Communication, Computer Science, or a related field.
- Experience working in an Agile development environment.
- Familiarity with web technologies (HTML, CSS, JavaScript) and REST APIs.
- Experience with design tools (e.g., Figma, Sketch) for reviewing UI/UX consistency in documentation screenshots.
- Knowledge of SEO best practices for documentation content.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Fully remote work model with flexible hours.
- Opportunities for professional development and continuous learning.
- Collaborative and supportive team environment.
- Access to the latest tools and technologies.
How to Apply
Ready to make an impact as our Remote Software Documentation Editor? We encourage you to click on the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for Net Driven and how your skills will enhance our documentation excellence.