About Company
Looking to kickstart your cybersecurity career? Career.zycto is a dynamic and forward-thinking technology firm dedicated to securing digital futures. We specialize in providing robust cybersecurity solutions to a diverse client base, fostering an environment where innovation and learning thrive. For an entry-level Cybersecurity Support Assistant, we offer unparalleled mentorship, exposure to cutting-edge technologies, and a clear pathway for professional growth. Join our team and contribute directly to safeguarding critical infrastructure, all while developing your skills in a supportive, collaborative setting right here in Singapore. We believe in empowering our talent from day one, making us an ideal launchpad.
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Job Description
The Cybersecurity Support Assistant at Career.zycto offers an exceptional entry-level opportunity for aspiring cybersecurity professionals eager to make their mark in a rapidly evolving field. Based in our vibrant City Hall office, you will be an integral part of our frontline defense, providing essential support to our clients and internal teams. This role is perfect for someone with a foundational understanding of IT systems, a keen interest in cybersecurity principles, and an unwavering commitment to problem-solving. You’ll gain invaluable hands-on experience, learning directly from seasoned experts while contributing to real-world security challenges that protect businesses and individuals daily.
Your day-to-day will involve assisting with the detection, analysis, and resolution of security incidents, helping to maintain the integrity and confidentiality of sensitive data. You’ll become proficient in various security tools and platforms, develop your diagnostic skills, and contribute to proactive security measures designed to pre-empt potential threats. We believe in nurturing talent from the ground up, offering a structured learning path that includes formal training modules, access to industry certifications, and on-the-job mentorship. This isn’t just a job; it’s a launchpad for a rewarding career in cybersecurity, providing you with the foundational knowledge and practical skills necessary to advance into more specialized roles like Security Analyst, Incident Responder, or Security Engineer within our organization or the broader industry.
Career.zycto is committed to building a diverse and inclusive team where every voice is heard and valued. We prioritize curiosity, a strong work ethic, and a proactive approach to continuous learning. If you’re passionate about technology, possess an analytical mindset, and are dedicated to continuous improvement in a critical domain, we genuinely want to hear from you. This role offers the unique chance to contribute to impactful security initiatives, protect businesses from sophisticated cyber threats, and develop your professional capabilities within a supportive and innovative environment. We foster a culture where every team member is encouraged to share ideas, ask questions, and grow professionally. You will have the opportunity to collaborate with cross-functional teams, participate in security awareness campaigns, and stay abreast of the latest cybersecurity trends and vulnerabilities. Join us and be part of a team that’s making a tangible difference in the digital security landscape, securing the future one byte at a time.
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Key Responsibilities
- Provide initial technical support and troubleshooting for cybersecurity-related issues.
- Monitor security alerts and respond to incidents under supervision.
- Assist in the documentation of security procedures, incidents, and solutions.
- Contribute to user access management and security awareness initiatives.
- Perform basic vulnerability scans and assist in reporting findings.
- Escalate complex security issues to senior analysts or engineers.
- Maintain accurate records of all support activities and resolutions.
- Learn and apply fundamental cybersecurity principles and best practices.
- Participate in team meetings and continuous learning programs.
Required Skills
- Strong foundational knowledge of IT systems, networks, and operating systems (Windows, Linux).
- Basic understanding of cybersecurity concepts (e.g., firewalls, antivirus, phishing, malware).
- Excellent problem-solving and analytical abilities.
- Exceptional communication skills, both written and verbal.
- Ability to learn new technologies quickly and adapt to changing environments.
- High level of integrity and discretion with sensitive information.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- A strong desire to start a career in cybersecurity.
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Basic understanding of scripting languages (e.g., Python, PowerShell).
- Any relevant cybersecurity certifications (e.g., CompTIA A+, Network+, Security+).
- Prior experience in a technical support role (even non-cybersecurity related).
Perks & Benefits
- Competitive entry-level salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and industry certifications (e.g., Security+, CEH).
- Mentorship program with experienced cybersecurity professionals.
- Vibrant, collaborative, and inclusive work environment.
- Generous annual leave and flexible working arrangements (subject to project needs).
- Regular team-building events and company outings.
- Modern office located in the heart of City Hall with excellent amenities.
- Employee discount programs.
How to Apply
Interested candidates are encouraged to click on the application link below. Please submit your resume and a cover letter detailing your interest in cybersecurity and why you believe you’re a great fit for Career.zycto. We look forward to reviewing your application!
