About Company
Palantir Technologies is a software company that builds the world’s leading platforms for data integration and operations. From counter-terrorism to disaster relief, and from disease response to supply chain optimization, our software is used by government agencies and commercial organizations globally to solve complex problems at scale. We believe in augmenting human intelligence with software that empowers users to make better decisions faster. Our mission is to protect privacy and civil liberties while helping institutions worldwide confront their most urgent challenges. We operate at the cutting edge of data science and engineering, fostering a culture of innovation, rigorous problem-solving, and a deep commitment to our users’ success. Join a team where your work has a tangible impact on critical global issues.
Job Description
Are you a highly technical problem-solver with a passion for helping users maximize the potential of complex software platforms? Do you thrive in a remote work environment where flexibility meets impactful contributions? Palantir Technologies is seeking a dedicated and adaptable Remote Technical Product Specialist to join our dynamic team. In this pivotal role, you will be the bridge between our innovative software products and our diverse user base, ensuring seamless operation, optimal performance, and user satisfaction.
As a Remote Technical Product Specialist, you will leverage your deep technical expertise to diagnose and resolve intricate product issues, provide in-depth technical guidance, and empower our clients through comprehensive training. This isn’t just about troubleshooting; it’s about understanding the underlying data structures, configurations, and user workflows to offer strategic solutions and proactively identify areas for improvement. You will work closely with engineering, product development, and client success teams, translating complex technical concepts into understandable insights and channeling user feedback directly into the product lifecycle.
This role offers the unique advantage of a flexible schedule, allowing you to manage your work-life balance effectively while contributing to high-impact projects from anywhere. You will be instrumental in maintaining the operational integrity of our platforms, providing critical support that directly influences our clients’ ability to achieve their mission-critical objectives. If you possess an analytical mind, exceptional communication skills, and a drive to make a real difference in how organizations leverage data, we encourage you to apply. This is an exceptional opportunity to grow your technical skills within a leading-edge software company known for tackling some of the world’s most challenging problems.
Key Responsibilities
- Provide expert-level technical support, troubleshooting, and issue resolution for Palantir's software platforms.
- Conduct in-depth analysis of user-reported issues, identifying root causes and implementing effective solutions.
- Develop and deliver comprehensive product training and documentation to empower users and client teams.
- Collaborate with engineering and product teams to escalate complex technical bugs and advocate for product enhancements based on user feedback.
- Monitor system performance and proactively identify potential issues or areas for optimization.
- Assist in the configuration and deployment of Palantir platforms for new and existing clients.
- Participate in product testing and validation processes to ensure quality and functionality.
- Maintain up-to-date knowledge of product features, updates, and best practices.
- Manage multiple support inquiries concurrently, prioritizing based on impact and urgency.
Required Skills
- 3+ years of experience in a technical support, product specialist, or solutions engineering role within a software company.
- Strong technical acumen with experience in complex software systems, data platforms, or analytics tools.
- Proficiency in SQL and experience with relational databases.
- Excellent problem-solving skills and an ability to think critically under pressure.
- Superior verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Demonstrated ability to work independently and as part of a remote, distributed team.
- Experience with scripting languages (e.g., Python, Bash) for automation and data manipulation.
- Comfortable working with command-line interfaces and various operating systems (Linux, Windows).
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
- Experience with big data technologies (e.g., Hadoop, Spark) or cloud platforms (AWS, Azure, GCP).
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
- Prior experience working with government agencies or in classified environments.
- Certifications in relevant technical areas or specific software platforms.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Flexible work schedule and a fully remote work model.
- Generous paid time off and company holidays.
- 401(k) retirement plan with company match.
- Professional development opportunities and continuing education support.
- Parental leave policies.
- A vibrant, collaborative, and mission-driven company culture.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your technical support and product expertise. We look forward to reviewing your qualifications!