About Company
Tawfiq Hospital Malindi is a reputable and growing healthcare institution dedicated to providing comprehensive medical services to the community of Malindi and the wider Kilifi County. Established with a commitment to patient-centered care, we pride ourselves on a compassionate approach, advanced medical facilities, and a team of highly skilled professionals. Our mission is to enhance the well-being of our patients by delivering quality, accessible, and affordable healthcare services. We foster a supportive and collaborative environment, believing that every team member plays a crucial role in achieving our vision of a healthier community. At Tawfiq Hospital, you’ll find a workplace where your contributions are valued, and your professional growth is encouraged, all while making a tangible difference in people’s lives. We are more than just a hospital; we are a pillar of health and hope in the region, continually striving to set benchmarks in medical excellence and community engagement.
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Job Description
Are you a compassionate, organized, and proactive individual with a passion for helping others? Tawfiq Hospital Malindi is seeking a dedicated Medical Receptionist to join our front desk team. In this pivotal role, you will be the first point of contact for our patients, setting the tone for their entire experience with our hospital. This isn’t just a clerical position; it’s a vital patient support role that requires empathy, efficiency, and exceptional communication skills. You will be responsible for managing patient flow, scheduling appointments, handling inquiries, processing registrations, and maintaining patient records with the utmost confidentiality and accuracy. Your ability to multitask in a fast-paced environment, coupled with a calm and reassuring demeanor, will be essential in ensuring our patients feel welcomed, informed, and cared for from the moment they step through our doors. This role offers a unique opportunity to contribute significantly to the smooth operation of our clinic while directly impacting patient satisfaction and overall hospital efficiency. If you thrive in a dynamic healthcare setting and are eager to make a meaningful difference, we encourage you to apply and become a valued member of our growing medical family in Malindi. We are looking for someone who genuinely enjoys interacting with people and is committed to upholding the high standards of care and professionalism that Tawfiq Hospital Malindi is known for. Join us and be the welcoming face of health in Malindi.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner, providing a positive first impression.
- Schedule and confirm patient appointments, manage the appointment book, and coordinate with clinical staff.
- Register new patients and update existing patient demographic and insurance information accurately.
- Answer multi-line phones, respond to inquiries, and direct calls to appropriate departments or personnel.
- Process patient payments, manage billing inquiries, and maintain accurate financial records.
- Prepare patient charts, scan documents, and ensure all necessary forms are completed and filed correctly.
- Maintain strict confidentiality of patient information in compliance with hospital policies and privacy regulations.
- Assist with general administrative duties such as faxing, scanning, photocopying, and managing incoming/outgoing mail.
Required Skills
- Minimum of 1 year of experience in a customer service or administrative role, preferably in a medical setting.
- Excellent verbal and written communication skills in English and Swahili.
- Proficiency in computer systems, including Microsoft Office Suite and basic office equipment.
- Strong organizational skills and ability to multitask and prioritize in a busy environment.
- Exceptional interpersonal skills with a compassionate and patient-focused approach.
- Ability to maintain composure and professionalism under pressure.
Preferred Qualifications
- Diploma or Certificate in Medical Administration, Office Management, or a related field.
- Familiarity with medical terminology and healthcare billing processes.
- Experience using Electronic Health Record (EHR) systems or medical scheduling software.
- Knowledge of local Malindi community and cultural nuances.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Opportunities for professional development and training.
- A supportive and collaborative work environment focused on patient care.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to the Tawfiq Hospital Malindi family.
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