About Company
OpenText is a global leader in Enterprise Information Management (EIM), helping organizations worldwide to gain deeper insight into their business information, manage an increasingly complex digital landscape, and accelerate their digital transformation journey. With a rich history of innovation, OpenText provides comprehensive solutions that enable companies to capture, manage, exchange, and secure information across their entire enterprise. Headquartered in Waterloo, Ontario, we are a dynamic and diverse team committed to driving technological advancements that empower our customers to thrive in a digital-first world. Joining OpenText means becoming part of a culture that values learning, collaboration, and making a significant impact on the future of information management.
Job Description
Are you a highly motivated and detail-oriented individual with a passion for technology and a foundational understanding of computer networks? OpenText is seeking an enthusiastic Entry-Level Network Configuration Aide to join our Infrastructure Operations team in Waterloo. This is an incredible opportunity for someone looking to launch their career in network administration and gain hands-on experience with cutting-edge networking technologies in a global enterprise environment. You will work closely with experienced network engineers, supporting critical network infrastructure that underpins our worldwide operations.
In this role, you will be instrumental in ensuring the smooth and efficient operation of our network systems. You’ll assist with the implementation, maintenance, and troubleshooting of network devices, contributing directly to the stability and performance of our services. This position offers a structured learning path, mentorship, and exposure to a wide array of networking concepts and tools. If you’re eager to learn, possess strong problem-solving skills, and are ready to contribute to a world-class team, we encourage you to apply. We are looking for a proactive individual who is ready to absorb knowledge, grow their skills, and make a tangible difference from day one. Your journey into a rewarding career in network engineering starts here at OpenText.
Key Responsibilities
- Assist senior network engineers with the configuration and deployment of network hardware, including routers, switches, and firewalls.
- Perform basic network cabling, patching, and physical installation of network devices in data centers and office environments.
- Maintain accurate inventory records of network equipment, IP addresses, and configuration changes.
- Monitor network performance and health using various tools, escalating anomalies to senior staff.
- Support basic troubleshooting of network connectivity issues under supervision.
- Create and update network documentation, including diagrams, procedures, and runbooks.
- Participate in planned network maintenance activities and upgrades.
- Learn and adhere to IT security policies and best practices related to network configurations.
- Provide general administrative support to the Network Operations team as needed.
Required Skills
- Basic understanding of networking fundamentals (TCP/IP, OSI model, LAN/WAN concepts).
- Familiarity with network topologies and common network protocols.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Eagerness to learn new technologies and concepts quickly.
- Ability to work independently as well as collaboratively in a team environment.
- Problem-solving aptitude and a proactive approach to challenges.
Preferred Qualifications
- Diploma or Certificate in Information Technology, Computer Networking, or a related field.
- Experience (even self-taught or academic) with command-line interfaces (CLI).
- Familiarity with network operating systems (e.g., Cisco IOS, Juniper Junos).
- Basic understanding of network security principles.
- Any relevant certifications (e.g., CompTIA Network+, CCENT) are a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Mentorship programs and career growth pathways.
- Modern, collaborative office environment with state-of-the-art facilities.
- Employee assistance programs.
- Access to a vibrant tech community in Waterloo.
- Employee recognition programs.
How to Apply
If you are ready to kick-start your career in network engineering with a global leader, we invite you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and enthusiasm can contribute to our team at OpenText.