About Company
Capita plc is a leading provider of business process services, digital transformation, and professional services across the UK and internationally. With a strong commitment to delivering exceptional client outcomes and innovating public and private sector services, we empower organizations to transform and thrive. At Capita, we believe in creating better outcomes for everyone – our clients, our employees, and the communities we serve. We foster an inclusive and dynamic environment where talent is nurtured, and diverse perspectives are valued, enabling our teams to deliver excellence and shape the future of service delivery. Our extensive portfolio spans customer management, software solutions, IT services, and much more, touching the lives of millions daily. Join a company where innovation meets impact, and your work truly makes a difference.
Job Description
Are you an expert in fostering strong client relationships and driving impactful engagement, all from the comfort of your home office? Capita is seeking a highly motivated and results-oriented Remote Relationship Engagement Consultant to join our dynamic team. In this pivotal role, you will be instrumental in nurturing and expanding relationships with our key clients across various sectors. Operating remotely from your base in Earlswood, Redhill, you will be responsible for understanding client needs, identifying opportunities for enhanced service delivery, and ensuring our solutions consistently meet and exceed expectations.
This isn’t just about managing accounts; it’s about being a strategic partner to our clients, anticipating their challenges, and proactively presenting innovative solutions. You will serve as the primary point of contact, building trust and rapport through consistent communication and exceptional service. Leveraging cutting-edge virtual collaboration tools, you will conduct regular check-ins, present performance reviews, and facilitate workshops, ensuring our clients feel fully supported and valued, regardless of geographical distance. We are looking for an individual who thrives in a self-managed environment, possesses a keen eye for detail, and has an unwavering commitment to client success. You will play a crucial role in driving client satisfaction, retention, and growth by identifying cross-selling and up-selling opportunities that align with client strategies. Your ability to translate complex service offerings into tangible client benefits will be key to your success. Join us and contribute to a company that values innovation, integrity, and putting clients first. We offer a stimulating work environment where your contributions are recognized and your professional development is actively supported. This remote position offers flexibility while ensuring you remain an integral part of our collaborative team culture, regularly engaging with internal stakeholders and specialists to deliver integrated solutions.
Key Responsibilities
- Cultivate and maintain strong, long-term relationships with key client stakeholders through proactive engagement.
- Understand client business objectives, challenges, and aspirations to identify opportunities for Capita's services.
- Act as the primary point of contact for assigned clients, ensuring timely and effective resolution of inquiries and issues.
- Develop and present tailored service proposals and solutions that align with client needs and drive value.
- Conduct regular client reviews, performance reporting, and strategic planning sessions via virtual platforms.
- Collaborate internally with sales, project management, and delivery teams to ensure seamless service execution and client satisfaction.
- Identify and pursue cross-selling and up-selling opportunities within existing client accounts.
- Stay informed about industry trends, competitor activities, and client-specific developments to provide informed advice.
Required Skills
- Proven experience in client relationship management or account management, preferably in a remote setting.
- Exceptional verbal and written communication skills, with the ability to articulate complex information clearly.
- Strong understanding of business processes and service delivery models.
- Proficiency in CRM software (e.g., Salesforce) and virtual collaboration tools (e.g., Microsoft Teams, Zoom).
- Excellent negotiation and presentation skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Demonstrated problem-solving capabilities and a proactive approach to client challenges.
- High level of integrity, professionalism, and client-focused ethos.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience working within a large-scale business services or consulting environment.
- Relevant certifications in project management or client relationship management.
- Familiarity with specific industry sectors relevant to Capita's client base (e.g., public sector, financial services, telecom).
Perks & Benefits
- Competitive annual salary and performance-based bonus scheme.
- Generous pension plan contributions.
- Comprehensive health and wellbeing programmes.
- 23 days annual leave, plus bank holidays, with options to buy/sell extra days.
- Life assurance and income protection.
- Access to a wide range of learning and development opportunities.
- Employee assistance programme and virtual GP service.
- Flexible remote working arrangements with full technological support.
- Exclusive discounts on retail, travel, and more.
How to Apply
Ready to make an impact as a Remote Relationship Engagement Consultant? We encourage you to click on the application link below. On the Capita careers page, please use the search functionality to look for roles related to ‘Relationship Engagement’ or ‘Consultant’ to find and apply for this exciting opportunity. We look forward to reviewing your application!