About Company
Boma Inn Eldoret, part of the prestigious Boma Hotels chain and an initiative of the Kenya Red Cross Society, offers a unique blend of hospitality and social responsibility. Nestled in the heart of Eldoret, our hotel is renowned for its elegant accommodation, exceptional culinary experiences, and state-of-the-art conference facilities. We are committed to providing unparalleled comfort and service to our guests, whether they are visiting for business or leisure. Our mission extends beyond just offering luxurious stays; a portion of our proceeds supports humanitarian activities, allowing us to contribute positively to the community. We pride ourselves on fostering a professional, supportive, and dynamic work environment where every team member is valued and encouraged to grow. Join a team dedicated to excellence and making a difference.
Job Description
We are seeking a highly motivated, hospitable, and detail-oriented Hotel Receptionist to be the welcoming face of Boma Inn Eldoret. As the first point of contact for our esteemed guests, you will play a pivotal role in shaping their experience from the moment they arrive until their departure. This position demands a professional who is not only adept at managing front desk operations but also possesses a genuine passion for guest service and a commitment to creating memorable stays. You will be responsible for handling check-ins and check-outs efficiently, managing reservations, responding to guest inquiries, and ensuring all front office procedures run smoothly. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to maintain composure in a fast-paced environment. If you thrive on providing exceptional service and are eager to contribute to a hotel celebrated for its warmth and professionalism, we encourage you to apply.
Key Responsibilities
- Warmly welcome guests upon their arrival and manage the check-in process efficiently, including assigning rooms and issuing keys.
- Handle guest check-outs, process payments accurately, and assist with any final requests or feedback.
- Manage all incoming calls, direct them appropriately, and provide information about hotel services and local attractions.
- Process reservations, modifications, and cancellations, ensuring accuracy and optimal room occupancy.
- Address guest inquiries, concerns, and complaints promptly and professionally, escalating issues to management when necessary.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies and information are readily available.
- Assist with administrative tasks such as filing, data entry, and preparing reports as required.
- Collaborate effectively with other hotel departments (housekeeping, F&B) to ensure seamless guest service.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Minimum 1 year of experience in a front desk or customer service role, preferably within the hospitality industry.
- Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
- Proficiency in using hotel management software (PMS) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and the ability to multitask effectively under pressure.
- Proven problem-solving abilities and a proactive approach to guest satisfaction.
- Impeccable personal presentation and grooming standards.
- Fluency in English and Swahili.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field.
- Experience with a specific Property Management System (PMS) like Opera, Fidelio, or similar.
- Knowledge of local Eldoret attractions and amenities.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive medical insurance.
- Meals on duty.
- Opportunities for professional development and career growth within Boma Hotels.
- A supportive and collaborative work environment.
- Employee recognition programs.
How to Apply
Interested and qualified candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.