About Company
As a Case Coordinator, imagine a vibrant environment where your organizational prowess and empathetic communication are not just appreciated but are the cornerstone of our success. Career.zycto thrives on connecting talent with purpose, empowering professionals to make a tangible difference. We champion a supportive culture that values meticulous detail and client-focused solutions, making us an ideal launchpad for your career growth in Munich’s dynamic professional landscape. Join us and shape impactful futures.
Job Description
Are you an exceptionally organized, empathetic, and proactive professional eager to make a tangible difference? Career.zycto is actively seeking a dedicated Full-Time Case Coordinator to enrich our dynamic team in the historic Altstadt-Lehel district of Munich. In this pivotal role, you will serve as the indispensable central point of contact, orchestrating and delivering comprehensive support services to ensure seamless, personalized experiences for our diverse clientele. This is more than an administrative position; it’s an opportunity to leverage your outstanding communication abilities, meticulous attention to detail, and innate problem-solving skills to guide individuals through complex processes, fostering positive outcomes and building lasting trust.
Your day will involve navigating intricate case requirements, developing and implementing tailored action plans, and acting as a crucial liaison between clients, various external service providers, and internal teams. We are looking for an individual who can not only anticipate needs and proactively address potential challenges with agility but also maintain a calm, reassuring, and professional demeanor, especially in demanding situations. Your ability to adeptly manage multiple case files concurrently, prioritize tasks effectively, and uphold the highest standards of confidentiality and ethical practice will be paramount to your success. Career.zycto prides itself on fostering a stimulating and supportive environment where continuous learning, professional growth, and innovative approaches are not just encouraged but celebrated. We empower our team members to expand their expertise, contribute meaningfully to our mission, and make a profound impact. If you are ready to embrace a challenging yet immensely rewarding career path where your organizational talents directly translate into significant positive change, we warmly invite you to apply and become an integral part of our forward-thinking team committed to excellence and client advocacy. This role truly embodies a commitment to ensuring every individual receives the optimal support and resources essential for achieving their personal and professional objectives.
Key Responsibilities
- Serve as the primary point of contact for clients, providing guidance and support throughout their engagement.
- Manage a portfolio of cases, ensuring timely and effective coordination of services and resources.
- Develop and implement individualized action plans based on client needs and program guidelines.
- Liaise effectively with internal teams, external service providers, and community partners.
- Maintain accurate and confidential client records, ensuring compliance with all data protection regulations.
- Monitor case progress, identify potential issues, and proactively implement solutions.
- Prepare comprehensive reports on case status, outcomes, and challenges.
- Facilitate communication between all involved parties, ensuring clarity and mutual understanding.
- Stay informed about relevant policies, procedures, and available resources.
- Contribute to continuous improvement initiatives for case management processes.
Required Skills
- Excellent organizational and time management skills.
- Strong verbal and written communication skills in both German (C1+) and English (C1+).
- Proven ability to manage multiple cases and conflicting priorities effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of empathy, patience, and professional discretion.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving and decision-making capabilities.
Preferred Qualifications
- Bachelor's degree in Social Work, Psychology, Business Administration, or a related field.
- Experience with CRM software or case management systems.
- Knowledge of local Munich social services or professional networking landscape.
- Additional language skills (e.g., Spanish, French).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Opportunities for continuous professional development and training.
- Flexible working hours (within core business operations).
- Modern office in a prime Munich location with excellent transport links.
- A collaborative and supportive team environment.
- Company-sponsored social events and team-building activities.
How to Apply
Interested candidates are encouraged to submit their comprehensive application, including a cover letter detailing their relevant experience and a current CV, via the application link provided below. Please highlight your proficiency in both German and English and your experience in case coordination. We look forward to reviewing your application.
