About Company
Slalom is a global consulting firm that helps people and organizations dream bigger, move faster, and build better. We work with clients in cities across the globe, bringing to life solutions in strategy, technology, and business transformation. Our local model empowers us to cultivate deep relationships, understand unique client needs, and deliver customized solutions that drive meaningful impact. We are passionate about innovation, committed to diversity and inclusion, and dedicated to fostering a culture where every individual can thrive. At Slalom, we believe in a human-centered approach to consulting, blending local insights with global capabilities to help our clients navigate complex challenges and achieve their most ambitious goals. Our Manchester office serves a vibrant and dynamic market, contributing to the UK’s leading-edge technology landscape.
Job Description
Are you a natural relationship builder with a passion for technology, seeking to make a tangible impact from the comfort of your home office? Slalom is actively seeking a dedicated and dynamic Remote Technical Relationship Coordinator to join our vibrant team supporting clients across Manchester and the wider UK. This pivotal role is designed for individuals who excel at bridging the gap between intricate technical solutions and essential client business needs. As a Technical Relationship Coordinator, you will be instrumental in fostering strong, lasting relationships with our diverse client base, acting as their primary point of contact for all technical matters and ensuring their journey with Slalom is nothing short of exceptional.
In this fully remote position, you will leverage your exceptional communication and organizational skills to understand client requirements, translate them into actionable insights for our technical delivery teams, and ensure the seamless execution of projects. You will be at the forefront of client engagement, anticipating needs, proactively addressing challenges, and consistently seeking opportunities to add value. Your day-to-day will involve coordinating with various internal stakeholders, from solution architects to engineers and project managers, ensuring alignment and clear communication throughout the project lifecycle. This role demands a blend of technical understanding, client empathy, and strategic thinking to navigate complex engagements and drive successful outcomes. You will play a crucial part in managing expectations, mitigating risks, and celebrating successes, all while working collaboratively with distributed teams.
We believe in empowering our people to deliver incredible results, and this role offers the flexibility of remote work alongside the robust support of a globally recognised consulting firm. You will play a crucial role in maintaining our reputation for excellence, influencing client satisfaction, and contributing directly to our growth. If you are a proactive problem-solver with a knack for building trust and guiding clients through their technical transformations, and you thrive in a remote, collaborative environment, we encourage you to explore this exciting opportunity with Slalom. Join us in shaping the future of business and technology, one successful client relationship at a time, all from your chosen remote workspace.
Key Responsibilities
- Manage and cultivate strong, long-term relationships with clients in a remote capacity.
- Act as the primary technical point of contact for assigned clients, understanding their business objectives and technical requirements.
- Translate client needs into clear, actionable scopes for internal technical delivery teams (e.g., software development, cloud, data engineering).
- Coordinate the successful execution of technical projects, ensuring timely delivery and adherence to quality standards.
- Facilitate effective communication between clients and Slalom's technical experts, managing expectations and providing regular updates.
- Identify opportunities for additional value creation and growth within existing client accounts.
- Proactively identify and resolve technical and non-technical issues, escalating as necessary to ensure client satisfaction.
- Participate in client meetings, presentations, and technical discussions via virtual collaboration tools.
- Contribute to continuous improvement initiatives for client relationship management processes.
Required Skills
- Proven experience in client relationship management, account management, or technical coordination roles.
- Strong understanding of IT concepts, software development lifecycles, and modern technology solutions (e.g., cloud platforms, data analytics, CRM).
- Exceptional verbal and written communication skills, with the ability to articulate complex technical information clearly to non-technical audiences.
- Demonstrated problem-solving abilities and a proactive approach to issue resolution.
- Excellent organizational and time management skills, capable of managing multiple priorities remotely.
- Proficiency with virtual collaboration tools (e.g., Microsoft Teams, Zoom, Slack) and project management software.
- Ability to work independently, demonstrate initiative, and be self-motivated in a remote work environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Experience working within a technology consulting firm or an agency environment.
- Familiarity with Agile and Scrum methodologies.
- Certifications in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL).
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and flexible holiday schedule.
- Company-matched pension contributions.
- Opportunities for continuous learning and professional development.
- Remote work flexibility with a supportive team environment.
- Vibrant company culture emphasizing collaboration, innovation, and work-life balance.
- Access to a global network of experts and cutting-edge projects.
How to Apply
If you are a highly motivated individual passionate about technology and client success, we invite you to apply for this exciting opportunity. Please click on the application link below to submit your resume and cover letter directly through our careers portal.