About Company
Empowering individuals to shape memorable travel experiences is at the heart of Career.zycto. We are a dynamic recruitment partner, dedicated to connecting exceptional talent with leading opportunities in the travel sector. For a Flight Centre Agent, Career.zycto offers a gateway to roles where passion for travel meets professional growth. We champion environments that foster customer satisfaction, operational excellence, and continuous learning, ensuring you thrive. Join us to find your next significant career step, where your expertise in travel coordination and customer service truly makes a difference in a supportive and forward-thinking setting.
Job Description
Are you a travel enthusiast with a passion for helping others embark on their dream journeys? Career.zycto is actively seeking a dedicated and client-focused Flight Centre Agent to join a vibrant team in Oberkassel, Düsseldorf. This full-time position offers a fantastic opportunity to be at the forefront of the travel industry, crafting unforgettable experiences for a diverse clientele. As a Flight Centre Agent, you will be the first point of contact for customers, providing expert advice, detailed information, and seamless booking services for flights, accommodations, tours, and other travel-related products.
Your role will involve navigating complex global reservation systems, understanding diverse travel requirements, and continuously staying updated on the latest travel regulations, airline policies, and destination information. We are looking for an individual who thrives in a fast-paced environment, possesses exceptional communication skills, and has a natural ability to connect with people from all walks of life. This isn’t just about making bookings; it’s about building relationships, anticipating needs, and resolving challenges with professionalism and empathy. You will contribute significantly to the team’s success by achieving sales targets, ensuring customer satisfaction, and upholding the highest standards of service excellence. If you are passionate about travel, eager to learn, and dedicated to delivering outstanding customer service, we encourage you to apply and become a vital part of shaping extraordinary travel adventures.
Key Responsibilities
- Provide comprehensive travel consultations and advice to clients on various destinations, travel products, and services.
- Book flights, hotels, car rentals, package holidays, travel insurance, and other ancillary services using GDS (Global Distribution System) and other booking platforms.
- Process bookings, cancellations, and modifications efficiently and accurately, ensuring all client requirements are met.
- Handle inquiries and resolve customer issues, complaints, and travel disruptions promptly and professionally, offering alternative solutions when necessary.
- Maintain up-to-date knowledge of airline rules and regulations, visa requirements, travel advisories, and industry trends.
- Achieve individual and team sales targets and contribute to the overall profitability of the branch.
- Build and maintain strong relationships with clients to foster repeat business and referrals.
- Assist with administrative tasks such as reporting, documentation, and maintaining client records.
- Ensure compliance with company policies and procedures, as well as relevant travel industry regulations.
Required Skills
- Proficiency in GDS (e.g., Amadeus, Sabre, Galileo) is essential.
- Excellent verbal and written communication skills in German and English.
- Strong sales acumen with a proven track record of achieving targets.
- Exceptional customer service skills with a client-centric approach.
- Attention to detail and accuracy in booking and administrative tasks.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Good geographical knowledge and understanding of international travel logistics.
Preferred Qualifications
- Completed vocational training (e.g., Touristikassistent/in, Reiseverkehrskaufmann/-frau) or a degree in Tourism/Hospitality.
- Prior experience working in a travel agency, airline, or a similar customer-facing role within the travel industry.
- Proficiency in additional languages (e.g., French, Spanish, Dutch) is a plus.
- Familiarity with CRM software and travel agency management systems.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Opportunities for professional development and continuous training.
- Employee travel discounts and benefits.
- A supportive and dynamic work environment in a prime Düsseldorf location.
- Contribution to a company pension scheme.
- Generous vacation allowance.
- Regular team events and social gatherings.
How to Apply
To apply for this exciting Flight Centre Agent position, please click on the application link below. Ensure your CV and a compelling cover letter outlining your experience and passion for travel are attached. We look forward to reviewing your application and potentially welcoming you to the team!
