About Company
Zanzibar Serena Hotel is a luxurious retreat set in the heart of Stone Town, a UNESCO World Heritage Site. Reflecting the ancient glory of the Sultans of Zanzibar and the grand traditions of the region, our hotel offers an exquisite blend of historical elegance and modern comfort. We pride ourselves on delivering world-class hospitality, exceptional dining experiences, and personalized service that captures the enchanting spirit of Zanzibar. Our commitment to excellence extends to our team members, whom we value as the cornerstone of our success, fostering a culture of growth, respect, and passion for service.
Job Description
Are you passionate about creating memorable dining experiences and thrive in a vibrant, fast-paced environment? Zanzibar Serena Hotel, a beacon of hospitality nestled in the historic heart of Kiponda, Zanzibar City, is actively seeking a dedicated and enthusiastic Restaurant Buffet Attendant to join our exceptional Food & Beverage team. We are looking for an individual who is ready for immediate hire, bringing energy, a customer-first approach, and a meticulous eye for detail to our esteemed restaurant operations.
As a Buffet Attendant, you will be a pivotal part of delivering our renowned culinary experience. Your primary role will involve meticulously setting up, maintaining, and replenishing our diverse buffet offerings, ensuring they are always presented to the highest standards of visual appeal and hygiene. This isn’t just about placing food; it’s about curating an inviting atmosphere where guests feel welcomed and their dining journey is seamless and delightful. You will be the friendly face our guests interact with, offering assistance, answering questions about our delectable spread, and ensuring their needs are met with promptness and professionalism.
We pride ourselves on fresh, locally sourced ingredients and a commitment to showcasing both international flavors and authentic Zanzibari cuisine. Your contribution will directly impact guest satisfaction by ensuring our food displays are always fresh, abundant, and reflect the quality our brand is known for. This includes proactively monitoring food levels, temperatures, and overall cleanliness of the buffet area throughout service periods, from breakfast through to dinner. You’ll work closely with our culinary and service teams, communicating effectively to ensure smooth operations and a consistently high standard of service.
Beyond the technical aspects, this role requires a genuine passion for service, a positive attitude, and the ability to work efficiently both independently and as part of a a cohesive team. You will be instrumental in creating an atmosphere where guests feel cared for, their dietary needs are acknowledged, and their overall dining experience is elevated. If you are a proactive individual who takes pride in impeccable presentation, enjoys engaging with people from diverse backgrounds, and is eager to contribute to a world-class hospitality environment, we encourage you to apply. Join us at Zanzibar Serena Hotel and become a part of a legacy of excellence in hospitality, where your dedication helps us create unforgettable moments for our guests every single day.
Key Responsibilities
- Set up, maintain, and dismantle buffet stations according to hotel standards and operational procedures.
- Monitor food levels and replenish items promptly to ensure continuous availability for guests.
- Ensure all buffet dishes are presented attractively, adhering to presentation guidelines and portion control.
- Maintain the cleanliness and hygiene of the buffet area, equipment, and serving utensils throughout service.
- Assist guests with inquiries regarding food items, ingredients, and potential allergens.
- Maintain appropriate food temperatures in accordance with health and safety regulations.
- Collaborate effectively with kitchen and service staff to ensure a seamless dining experience.
- Handle guest feedback and requests professionally and efficiently, escalating complex issues when necessary.
- Assist with other restaurant duties as assigned by the supervisor or restaurant manager.
Required Skills
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong communication and interpersonal abilities.
- Ability to work efficiently in a fast-paced environment.
- High attention to detail regarding food presentation and cleanliness.
- Physical stamina to stand for extended periods and lift moderate weights.
- Basic understanding of food hygiene and safety practices.
- Ability to work effectively as part of a team.
Preferred Qualifications
- Previous experience (6+ months) in a hotel or restaurant buffet setting.
- Hospitality or culinary arts certificate/diploma.
- Knowledge of local culture and basic Swahili phrases.
- Food handler's permit or relevant food safety training.
Perks & Benefits
- Competitive salary and service charge.
- Staff meals provided during shifts.
- Uniforms provided and laundered.
- Opportunities for professional development and career growth.
- Employee discounts on hotel services.
- Supportive and inclusive work environment.
How to Apply
If you are eager to contribute your skills to a leading hospitality brand in Zanzibar and meet the qualifications listed above, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Zanzibar Serena Hotel family.