About Company
Baywest Wellness Clinic is a leading healthcare provider dedicated to delivering comprehensive and compassionate medical services to the Montego Bay community and surrounding areas. Located in the vibrant parish of Saint James, we pride ourselves on fostering a patient-centric environment where health and well-being are paramount. Our clinic offers a wide range of services, including general practice, preventative care, chronic disease management, and specialized wellness programs designed to meet the diverse needs of our patients. We are committed to utilizing modern medical practices combined with a personalized approach to ensure every patient receives the highest standard of care. At Baywest Wellness Clinic, we believe in building lasting relationships with our patients, empowering them to take an active role in their health journey. Our team comprises highly skilled and empathetic professionals who work collaboratively to create a warm, welcoming, and efficient healthcare experience. We are more than just a clinic; we are a vital part of the community’s health infrastructure, continuously striving to improve lives through dedicated service and medical excellence. Join a team where your contributions are valued, and your passion for helping others truly makes a difference.
Job Description
Are you a highly organized, compassionate, and detail-oriented individual with a passion for providing exceptional administrative support? Baywest Wellness Clinic is seeking a dedicated Part-Time Clinic Front Desk Support team member to join our dynamic and caring practice in Ironshore, Montego Bay. This pivotal role is the first point of contact for our valued patients, playing a crucial part in shaping their entire clinic experience. As the face of Baywest Wellness Clinic, you will be responsible for creating a warm and welcoming atmosphere, managing patient flow, and ensuring the smooth and efficient operation of our front office. This isn’t just a receptionist role; it’s an opportunity to contribute significantly to patient care by facilitating seamless interactions and upholding our commitment to excellence in every interaction. You will manage incoming calls, schedule appointments with precision, handle patient registrations, process payments, and maintain accurate patient records with the utmost confidentiality and adherence to privacy protocols. Your ability to multitask, prioritize tasks effectively, and communicate clearly and empathetically will be essential in managing a busy clinical environment while maintaining a calm and reassuring presence for our patients. We are looking for someone who thrives in a fast-paced setting, possesses strong problem-solving skills, and is deeply committed to delivering outstanding customer service. If you are eager to make a tangible difference in a healthcare setting and grow with a reputable clinic that values its team members and patients alike, we encourage you to apply. Join us in our mission to provide unparalleled healthcare services to our cherished community.
Key Responsibilities
- Greet patients and visitors warmly, ensuring a welcoming and professional first impression.
- Schedule and confirm patient appointments efficiently, managing the clinic's calendar.
- Answer and direct incoming phone calls with courtesy and professionalism, providing accurate information.
- Register new patients, update existing patient demographics, and verify insurance information.
- Process patient payments, manage billing inquiries, and maintain accurate financial records.
- Maintain the cleanliness and organization of the reception area and waiting room.
- Manage patient flow, ensuring timely communication between patients and clinical staff.
- Handle confidential patient information with strict adherence to privacy policies.
- Assist with general administrative tasks, including filing, scanning, and data entry.
- Collaborate with clinical staff to ensure a seamless patient experience.
Required Skills
- Proven experience in a customer service or administrative role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively under pressure.
- Exceptional interpersonal skills with a compassionate and patient-focused approach.
- High level of integrity and ability to handle confidential information discreetly.
Preferred Qualifications
- Previous experience in a medical office or healthcare setting.
- Familiarity with medical scheduling software or electronic health records (EHR) systems.
- Knowledge of medical terminology.
- A diploma or certificate in administrative assisting or a related field.
Perks & Benefits
- Flexible part-time hours to support work-life balance.
- Opportunity to work in a supportive and collaborative team environment.
- Contribution to a vital community health service.
- Opportunities for professional development and growth within the healthcare sector.
- Competitive hourly wage.
- Positive and engaging workplace culture.
How to Apply
To seize this exciting opportunity and become a valuable member of the Baywest Wellness Clinic team, please click on the application link below. Submit your comprehensive resume along with a compelling cover letter detailing your relevant experience, your passion for patient care, and why you are the ideal candidate for our Clinic Front Desk Support position.