About Company
Park Hyatt Zanzibar stands as a sanctuary of luxury and elegance, nestled on the seafront of Stone Town, a UNESCO World Heritage site. While our main hotel captivates guests with its historic charm and unparalleled service, we are expanding our operational footprint to enhance guest experience across Zanzibar City. Our commitment to excellence is reflected in every detail, from our meticulously designed spaces to the personalized service we offer. As a member of the prestigious Hyatt family, we are dedicated to fostering a culture of care, respect, and continuous growth for our colleagues. Join our team and become part of a legacy that redefines luxury hospitality, where every day is an opportunity to create unforgettable moments for our global clientele. At Park Hyatt Zanzibar, we believe in nurturing talent and providing a supportive environment for all our team members to thrive and excel in their careers.
Advertisement
Job Description
Are you passionate about hospitality and eager to begin a rewarding career in a dynamic, guest-focused environment? Park Hyatt Zanzibar is seeking enthusiastic and dedicated individuals to join our team as Hotel Concierge Support – Entry Level. This is an incredible opportunity for someone with little to no prior experience to step into the world of luxury hotels and learn from the best. In this vital role, you will be the welcoming face and helpful voice for our guests, assisting them with a wide array of inquiries and ensuring their stay is seamless and memorable. You’ll gain hands-on experience in providing exceptional customer service, mastering local knowledge, and supporting the broader concierge team in delivering the elevated experience our guests expect from a Park Hyatt property. We are looking for individuals who are naturally proactive, possess excellent communication skills, and have a genuine desire to go above and beyond. If you are a quick learner, thrive in a fast-paced setting, and dream of a career where you make a tangible difference in people’s travel experiences, then we invite you to apply. This entry-level position offers comprehensive training and a clear path for professional development within our esteemed organization. You will be instrumental in creating personalized experiences, providing expert local recommendations, and ensuring every guest interaction reflects the highest standards of luxury and care. This role is perfect for someone looking to build a foundation in the hospitality industry with a world-renowned brand.
Key Responsibilities
- Greet guests warmly and professionally, offering assistance with a positive and approachable demeanor.
- Respond to guest inquiries about hotel services, local attractions, dining recommendations, transportation, and general information about Zanzibar.
- Assist guests with reservations for restaurants, tours, excursions, and transportation services.
- Provide accurate and up-to-date information on local events, cultural activities, and points of interest.
- Handle guest requests promptly and efficiently, coordinating with other hotel departments as needed to ensure complete guest satisfaction.
- Maintain a comprehensive knowledge base of the hotel's facilities, services, and surrounding area.
- Assist in administrative tasks for the concierge department, including maintaining records, logs, and communication channels.
- Resolve minor guest issues or complaints with professionalism and escalate complex situations to senior concierge staff.
- Maintain a clean, organized, and inviting concierge desk area.
- Contribute to a positive team environment and uphold the high standards of Park Hyatt service.
- Proactively anticipate guest needs and offer personalized assistance.
- Assist with luggage handling and storage when required, ensuring guest convenience and security.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and approachable personality.
- Ability to learn quickly and adapt to new situations.
- Basic computer proficiency (e.g., Microsoft Office Suite).
- Exceptional problem-solving abilities and a proactive attitude.
- High level of integrity and discretion.
- Ability to work effectively both independently and as part of a team.
- A genuine passion for hospitality and guest service.
- Willingness to work flexible hours, including weekends and holidays.
Preferred Qualifications
- Prior experience in a customer service role (e.g., retail, food service) is a plus, but not required.
- Familiarity with the culture, attractions, and geography of Zanzibar.
- Proficiency in Swahili or other languages is an added advantage.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive training and development programs.
- Opportunities for career growth and advancement within Hyatt Hotels.
- Competitive entry-level salary.
- Staff meals during shifts.
- Uniform provided and laundered.
- A dynamic and supportive work environment.
- Exposure to international guests and luxury hospitality standards.
- Employee recognition programs.
- Health and wellness benefits (details provided upon offer).
- Access to exclusive employee discounts on Hyatt properties worldwide.
How to Apply
Eager to embark on a journey in luxury hospitality? We invite qualified candidates to apply by clicking the link below. Please ensure your application highlights your enthusiasm for guest service and your readiness to learn and grow with Park Hyatt Zanzibar. We look forward to reviewing your application!
Advertisement
